topic Re: O2 Price Promise? in Pay Monthly

O2 Price Promise?

Anonymous — Sun, 24 Jan 2016 14:18:37 GMT

Ok, So I've been a loyal o2 customer for nearly 10 years now, and several of those have been on cotract with them.

I was just wondering as I am nearing the end of my contract period, that if I found a cheaper deal (for a phone on their network) would they match the price?

Surely they would want to as it would keep the competition from getting any commission on the deal.

Any thoughts are welcome.

Re: O2 Price Promise?

jonsie — Sun, 24 Jan 2016 14:28:09 GMT

O2 now operate a fair deal policy where old and new customers are treated the same. They don't normally price match but if you call 202 and choose the option to leave you will get through to retentions who may offer you a good deal to stay with o2. Ring again if you aren't offered a decent deal, it invariably depends on who you speak to.

http://news.o2.co.uk/?press-release=o2-makes-fair-deal-pledge-to-customers

Re: O2 Price Promise?

MI5 — Sun, 24 Jan 2016 14:29:21 GMT

Call CS on 202 and tell them you are thinking of leaving and see what they offer you - that's all you can do.

Re: O2 Price Promise?

gemz4the1 — Sun, 24 Jan 2016 14:33:51 GMT

Gone are the days of a discount for a loyal customer.

Customers for 10 years are treated almost the same as a new customer. 😞

Re: O2 Price Promise?

Anonymous — Sun, 24 Jan 2016 19:18:16 GMT

Oh well that's a shame.

In all my time with them only ever had one issue and that was reasonably easy to sort out.

Anyone think they'd likely do the same in-store or are they likely to be a bit "reading from a script" if I were to ask?

No worries if not.

Re: O2 Price Promise?

MI5 — Sun, 24 Jan 2016 19:20:02 GMT

Even less likely in store, I would think.

Re: O2 Price Promise?

jonsie — Sun, 24 Jan 2016 19:47:24 GMT

You need to speak to retentions, it's the only way to get any sort of deal. Forget instore.....

Re: O2 Price Promise?

Curr946 — Sun, 24 Jan 2016 20:53:16 GMT

Had you had a look at third parties such as cpw

Re: O2 Price Promise?

Anonymous — Sun, 24 Jan 2016 21:25:18 GMT

Cheers @MI5 and @jonsie it kinda confirms my thoughts.

Wouldn't cpw try to take commission on any purchase?

Re: O2 Price Promise?

MI5 — Sun, 24 Jan 2016 21:32:43 GMT

CPW (and other independents) get paid a commission from the networks, but be careful they don't try and sell you add-ons you don't need.

Re: O2 Price Promise?

Anonymous — Sun, 24 Jan 2016 21:40:10 GMT

Ah I wouldn't worry, they would have a hard time trying to sell me anything I didn't need.

Thanks for the heads up though.

Re: O2 Price Promise?

Curr946 — Sun, 24 Jan 2016 23:43:51 GMT

Never had them try up sell me

Re: O2 Price Promise?

Anonymous — Tue, 26 Jan 2016 12:17:52 GMT

What happened? How did you get on?

Re: O2 Price Promise?

madasaf1sh — Tue, 07 May 2024 16:50:00 GMT

@saif-shaikh

24 millions customers say otherwise.... and not sure why you posted on an 8 year old thread....

Re: O2 Price Promise?

Oxonian — Tue, 07 May 2024 20:13:23 GMT

I am not sure what has happened here @madasaf1sh, but we seem to have your reply to a non-existent or missing post :-

Re: O2 Price Promise?

madasaf1sh — Tue, 07 May 2024 20:43:08 GMT

No idea, it was there earlier, but I couldn't see your reply to the thread either for a while....

Re: O2 Price Promise?

Enlli — Tue, 07 May 2024 20:51:37 GMT

Mods busy?

Re: O2 Price Promise?

pgn — Tue, 07 May 2024 22:04:55 GMT

Moved here, @madasaf1sh @Oxonian @Enlli

https://community.o2.co.uk/t5/Off-Topic/Re-O2-Price-Promise/m-p/1715765/highlight/true#M295042

Re: O2 Price Promise?

saif-shaikh — Wed, 08 May 2024 07:57:16 GMT

Well, I am clearly not one of those 24 millions customers. On the other hand, not all 24 million people can have the same opinion, its not practically possible mate! So please talk sense and use legitimate numbers rather than defending your business.

Reason for replying to an 8-year old post? - Because even after 8 years I feel same like how many of your customers did 8 years ago.

Re: O2 Price Promise?

Enlli — Wed, 08 May 2024 08:11:01 GMT

@saif-shaikh Get it right We are all customers here and many of us are O2's biggest critics so no one is defending them

If you are not happy with what is on offer then leave. As far as I'm aware it is a free market and there is a good choice out their to suit all needs.

Take responsibility for what happens at renewal time and don't expect a company to give you a special deal just because you stuck with them.

First rule, look round at what is available at renewal time. I've always done that and I'm paying less now for more than I was 10 years ago