topic new contract and no service in Pay Monthly

new contract and no service

Anonymous — Fri, 01 Jan 2016 20:14:47 GMT

I have just joined 02 through car phone warehouse and received my phone and sim today. I am not a previous customer therefore the swapsim doesn't apply to me. It said that pay monthly sums are already activated however when I try to select the 02 network through settings I keep getting no service. I've turned my phone and off and can't talk to 02 guru because I don't know my number as its not on the package anywhere and can't call anyone to try find it out.

How do I get service?

Re: new contract and no service

Cleoriff — Fri, 01 Jan 2016 20:27:48 GMT

Hi @Anonymous Take your sim out and reinsert it. Turn your phone off and back on again. You may have to do a manual search for the O2 network....

Check your service staus here http://status.o2.co.uk/

Re: new contract and no service

Anonymous — Fri, 01 Jan 2016 20:25:44 GMT

You may actually need to do the swap my sim if you were given a new sim.

your number should be in the contacts or on the box

your area may have a faulty mast

Re: new contract and no service

Anonymous — Fri, 01 Jan 2016 20:38:24 GMT

Hey I tried taking it out and putting it back and restarting I'm still getting the same problem I have manually searched for the network it says unable to connect.

I can't do the swap my sim because I was with ee before this

Re: new contract and no service

Cleoriff — Fri, 01 Jan 2016 20:41:35 GMT

@Anonymous I see you were with EE previously. I presume that contract was fully paid off and this is a new one? Did you want to keep your number?

If you need to contact customer services first thing in the morning if it still isn't working http://www.o2.co.uk/contactus

Re: new contract and no service

Anonymous — Fri, 01 Jan 2016 20:40:37 GMT

No this is a completely new contract I haven't been with 02...thing is they haven't given me any information what so ever with the sim so I have no idea what to do

Re: new contract and no service

Cleoriff — Fri, 01 Jan 2016 20:45:17 GMT

@Anonymous wrote:
No this is a completely new contract I haven't been with 02...thing is they haven't given me any information what so ever with the sim so I have no idea what to do

See my last post about contacting O2 in the morning.....Or CPW...they may need to activate or check your account...

Re: new contract and no service

Anonymous — Fri, 01 Jan 2016 20:43:51 GMT

Thanks @Cleoriff I will contact them in the morning....I was so excited to use it I'm just annoyed that I have to go through all this to make it work

Re: new contract and no service

MI5 — Fri, 01 Jan 2016 20:44:02 GMT

Call CPW.
They need to sort you out as they haven't activated your account.

Re: new contract and no service

Curr946 — Sat, 02 Jan 2016 01:34:50 GMT

Surely the phone number must be on the paperwork issued. Perhaps it's a free gift and no contract was created... As others said, you'll need to speak with CPW