topic Re: 4G on Nexus 5x in Pay Monthly

4G on Nexus 5x

Anonymous — Fri, 18 Dec 2015 09:59:36 GMT

Hi i switched over from Vodafone to O2 a few days ago on a 12 month simon plan 4GB of data.

i have not been able to get a 4G signal only H - at 5 locations i been where there shows should have good 4G coverage all in London.

The Nexus 5x is sold on o2 so it should work. I have inserted the SIM again, rebooted. Next thing i will try is shove the SIM into my Nexus 5 phone to rule out the device.

Thanks

Re: 4G on Nexus 5x

Cleoriff — Fri, 18 Dec 2015 10:05:47 GMT

Have you checked your signal here? http://status.o2.co.uk/

Also @Anonymous have a look at this help thread to rule out other issues..

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Re: 4G on Nexus 5x

MI5 — Fri, 18 Dec 2015 10:06:03 GMT

Call CS on 202 and check 4g is enabled on your account.
There have been a few reports of simo deals not having 4g enabled.

Re: 4G on Nexus 5x

Bambino — Fri, 18 Dec 2015 10:06:07 GMT

Just in case you haven't tried it yet:

Settings>More>Cellular networks>Preferred network type>4G (recommended)

I don't have the 5x, but I have the Nexus 5 running Android 6.0.1

Re: 4G on Nexus 5x

Anonymous — Fri, 18 Dec 2015 10:39:05 GMT

thanks all

network settings on phone changed already.

coverage in 3 out 5 postcode areas are fine, the other 2 shows up as not working or faulty.

rang o2 - sim and account is setup for 4G, they said it had blackberry bolt on and she will move it to smartphone data bolt and it will apply tonight.

will see..... ive got 11 more days!

Re: 4G on Nexus 5x

Cleoriff — Fri, 18 Dec 2015 10:47:40 GMT

A blackberry bolt on? Lets hope that's sorted after tonight then. As for 3 out of 5 masts working....it may well be that they are bringing 4G to the other 2 areas.....

Re: 4G on Nexus 5x

Bambino — Fri, 18 Dec 2015 11:09:06 GMT

Why would O2 have sent you a new sim on a sim only contract with a Blackberry bolt-on already on it? Very strange.

Re: 4G on Nexus 5x

Anonymous — Fri, 18 Dec 2015 11:18:52 GMT

on my 02 app it states 4GB uk data for BB7.

is pending fro removal, so hopefully tomorrow should change.

Re: 4G on Nexus 5x

Bambino — Fri, 18 Dec 2015 11:25:22 GMT

I believe you, I'm just wondering why the bolt-on is there in the first place if you didn't request it?

Re: 4G on Nexus 5x

jonsie — Fri, 18 Dec 2015 11:31:16 GMT

It's almost always invariably a problem with the phone set up. Hopefully changing the data bolt on will sort it for you.

Re: 4G on Nexus 5x

MI5 — Fri, 18 Dec 2015 11:59:42 GMT

As I suspected and seems common for some reason.
Have you ever had a B device in the past?

Re: 4G on Nexus 5x

Bambino — Fri, 18 Dec 2015 12:46:55 GMT

The OP was with Vodafone prior to this and took a sim only contract with O2, with, I presume, a Nexus 5x that was purchased sim free. That's why I thought this was strange. Where would a Blackberry bolt-on come into it?

Re: 4G on Nexus 5x

MI5 — Fri, 18 Dec 2015 12:56:14 GMT

No reason for it all as I can see but we've had a few of these problems on here with simo contracts so I guess who ever is setting them up isn't taking care when doing so......

Re: 4G on Nexus 5x

Anonymous — Fri, 18 Dec 2015 13:21:00 GMT

always had sim free phones, all the nexus generations. Updated to 5x a couple months back, fine on 4G with Vodafone. Bought sim only card on Monday and selected Smartphone and chose the 4GB plan. Received card, and ported number across. So since Wednesday been on o2 with my ported number. Only thing was i have not seen a 4G signal on my phone. will try sim on my nexus 5 later.

Re: 4G on Nexus 5x

Cleoriff — Fri, 18 Dec 2015 13:23:44 GMT

Proof then that you never had a Blackberry phone......Thought it was weird...

Re: 4G on Nexus 5x

MI5 — Fri, 18 Dec 2015 13:27:41 GMT

Just someone careless when setting up account then.
Typical of poor CS unfortunately - This outsourcing just isn't working too well at all.......

Re: 4G on Nexus 5x

jonsie — Fri, 18 Dec 2015 13:33:03 GMT

It seems a very poor training programme then despite o2 assuring us that training is ongoing. Basic product knowledge would help too.

Re: 4G on Nexus 5x

Anonymous — Fri, 18 Dec 2015 13:41:19 GMT

so setup of the account is likely to be the issue, hopefully!

i dont really want to cancel (have 11 days left to do so) and go to another operator!

Re: 4G on Nexus 5x

Bambino — Fri, 18 Dec 2015 14:15:08 GMT

Once the Blackberry bolt-on (however it got there) is removed you shouldn't have any problem, but as you say, at least you have some breathing room to cancel if CS can't sort this out. Good luck.

Re: 4G on Nexus 5x

MI5 — Fri, 18 Dec 2015 14:24:41 GMT

@Anonymous wrote:
so setup of the account is likely to be the issue, hopefully!
i dont really want to cancel (have 11 days left to do so) and go to another operator!

Cancelling shouldn't be necessary at all.

4G works well in the areas that get it, once account is sorted you will be fine.

Don't forget to reboot phone after midnight though.