topic Re: No bill notifcation in Pay Monthly

No bill notifcation

paulbacon — Tue, 15 Dec 2015 17:42:22 GMT

I get billed on the 14th of every month and get a text and email confirming a bill has arrived for me to view on my O2. Yesterday or today i didnt get any notification. There is a bill been generated which is correct and due at the end of December, just weird ive not recieved the email or text with the amount on it. Anyone else not get theres yesterday? (not sure if all bills are generated on the same day)

Re: No bill notifcation

Cleoriff — Tue, 15 Dec 2015 17:47:13 GMT

Yes I get the same...A text and email. I can then go in and view my bill.....

Re: No bill notifcation

MI5 — Tue, 15 Dec 2015 17:47:46 GMT

Mines not due until later in the month but never not had a email or text......

Re: No bill notifcation

Bambino — Tue, 15 Dec 2015 17:51:56 GMT

I would think that generating 23 million bills on the same day might be a bit much. I'm sure everyone's bill dates are from the day their contract begins. If you're concerned about why you haven't received your notification you can call customer service on 202 from your mobile. It's a free call.

Edit: Actually it's probably more like 13 million, as I think there are 10 million Pay & Go customers, but even 13 million bills would be a lot to get out in one day.

Re: No bill notifcation

paulbacon — Tue, 15 Dec 2015 17:58:17 GMT

First time ive never had anything aswell. Will call them, nice to have an email for my records

Re: No bill notifcation

MI5 — Tue, 15 Dec 2015 18:00:35 GMT

Prob just a "glitch"!

Re: No bill notifcation

paulbacon — Tue, 15 Dec 2015 18:37:08 GMT

Well what are the odds. Decided to phone them, while on hold my phone beeps with a text. Had a quick look and its my bill Better late than never

Spooky

Cheers all

Re: No bill notifcation

MI5 — Tue, 15 Dec 2015 18:37:33 GMT

lol

Re: No bill notifcation

adamtemp64 — Tue, 15 Dec 2015 18:46:00 GMT

Mine came through by SMS and email today

Re: No bill notifcation

jonsie — Wed, 16 Dec 2015 15:26:08 GMT

I always get email but only rarely get a text?