topic Re: How can I speak to O2 in Pay Monthly

How can I speak to O2

Anonymous — Mon, 07 Dec 2015 11:26:02 GMT

I am abroad and want to top up my phone, can't do so on line as my address has changed.

Chat is down - no e-mail contact address - 4445 number does not give an option to speak to an operator.

I have been trying for ~ 2 hours and am sick of fearing the promotion of the week's top 40!

viridis — Mon, 07 Dec 2015 11:32:20 GMT

Have a look at @Cleoriff's guide
http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982
There's a link there for a trusted site to use whilst abroad and many users use it.

MI5 — Mon, 07 Dec 2015 11:34:14 GMT

It's right down the bottom of the thread
http://www.mobiletopup.co.uk/o2

Cleoriff — Mon, 07 Dec 2015 11:37:55 GMT

Yes it's this one (provided by @viridis initially) and included in the guidelines above

Incidentally @Anonymous if you are trying to top up it's 4444 you should be calling NOT 4445

jonsie — Mon, 07 Dec 2015 11:36:01 GMT

This is the link that people use successfully

jonsie — Mon, 07 Dec 2015 11:42:00 GMT

When calling 445 just press zero and you should be connected to an adviser. You should be able to change your address in My O2.

Anonymous — Mon, 07 Dec 2015 11:59:39 GMT

Thanks I have tried both these nymbers also the international one!

MI5 — Mon, 07 Dec 2015 12:01:12 GMT

Just top up online for now and sort out the address change when you get home.

Cleoriff — Mon, 07 Dec 2015 12:01:34 GMT

@Anonymous wrote:
Thanks I have tried both these nymbers also the international one!

Then just use the mobile top up link given (a few times) on the thread....:smileywink:

At least that will solve one problem....