topic Re: Tracking a device order in Pay Monthly

Top up used up quickly

Anonymous — Fri, 04 Dec 2015 09:03:18 GMT

I've just topped up pay&go £10 on my phone today. I suppose to have 250min call. But all my money has gone after a 25-min conversation. I only have £0.2 left half an hour later after I topped up. I am really angry about that. There is an urgent need of fixing this problem.

Re: Tracking a device order

Cleoriff — Thu, 03 Dec 2015 19:31:30 GMT

Hi @Anonymous This is an account based issue so you are better off ringing CS on 4445 to discuss this. If no credit there is a landline number in this contact list...http://www.o2.co.uk/contactus

Re: Tracking a device order

jonsie — Fri, 04 Dec 2015 06:38:04 GMT

@Anonymous wrote:
I've just topped up pay&go £10 on my phone today. I suppose to have 250min call. But all my money has gone after a 25-min conversation. I only have £0.2 left half an hour later after I topped up. I am really angry about that. There is an urgent need of fixing this problem.

Are you sure you reached your allowance renewal date (anniversary) and what number did you actually call? Was it a normal mobile or regional number?

As this is a separate issue within the thread I have asked that it be made into a separate thread.

Re: Tracking a device order

Anonymous — Mon, 07 Dec 2015 08:33:27 GMT

Hello @Anonymous how are you getting on with this? Did you speak with CS ?