topic Re: Barred phone despite having payed. in Pay Monthly

Barred phone despite having payed.

Anonymous — Sun, 06 Dec 2015 03:29:10 GMT

I was caught a bit short one day with paying a bill of mine. I was able to pay half of it and arranged with o2 about paying the 2nd half on the 4th. They barred the use of my texting and phone calls until the 2nd payment was done.

I payed the amount requested and I was told that it usually takes up to 24 hours to be completed, which is fair enough. However the question I would like to ask is thus:

Would the payment still take 24 hours if it was to be done on a weekend or would I have to wait for the Monday to use my phone again?

Many thanks

Re: Barred phone despite having payed.

Cleoriff — Sun, 06 Dec 2015 06:01:22 GMT

Hi @Anonymous

If the payment was made over the weekend then that wouldn't count in as part of the 24hrs. You would probably not be reconnected till Tuesday at the earliest. You could ring Customer services to double check

http://www.o2.co.uk/contactus

For your information and to avoid this happening again you could set up a direct debit or automated payment

Have a look here

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982

Re: Barred phone despite having payed.

MI5 — Sun, 06 Dec 2015 09:19:33 GMT

Chase up cs to get the block lifted. They can over ride the automated system.

Re: Barred phone despite having payed.

Anonymous — Sun, 06 Dec 2015 15:54:52 GMT

Mate 02 isnt worth it., you no ive had nothing but problems with them.... i lost my phone last night. phoned up today. they are refusing to give me a phone on my insurance. im a mug for wanting a samsungs s6 edge. by god this is the worst company ever........... all my device plan was up to date, had a few problems like your self with the device plan. and they try and tell me i cant have replacement.

No replacement

Also taking on people who are unemployed stupid.

Re: Barred phone despite having payed.

MI5 — Sun, 06 Dec 2015 16:01:18 GMT

What was the reason given for no replacement?

Re: Barred phone despite having payed.

Bambino — Sun, 06 Dec 2015 16:04:34 GMT

@Anonymous I think you need to be a bit clearer about what's going on. What you've posted doesn't make a lot of sense.

Re: Barred phone despite having payed.

Anonymous — Sun, 06 Dec 2015 16:08:11 GMT

Just because of my Data allowance plan. its ridiculous

Re: Barred phone despite having payed.

Anonymous — Sun, 06 Dec 2015 16:08:41 GMT

Sorry fustrated lol anger so i spell and make no sense

Re: Barred phone despite having payed.

MI5 — Sun, 06 Dec 2015 16:10:43 GMT

@Anonymous wrote:
Just because of my Data allowance plan. its ridiculous

Your data allowance is the reason for no replacement ?

Re: Barred phone despite having payed.

Bambino — Sun, 06 Dec 2015 16:20:31 GMT

It's making even less sense. I didn't think it could, but it is.

Re: Barred phone despite having payed.

Anonymous — Sun, 06 Dec 2015 19:25:32 GMT

Thank you for that information.. I paid the bill on a Friday so would that mean Monday would be the day my phone is un-barred?

Re: Barred phone despite having payed.

MI5 — Sun, 06 Dec 2015 19:36:43 GMT

You could wait 2 or 3 days for the automated system to sort itself out.
You are far better calling cs and getting them to clear the account.

Re: Barred phone despite having payed.

Cleoriff — Sun, 06 Dec 2015 19:41:32 GMT

Yes don't rely on CS to unbar it automatically...they will need a call I am sure...

Re: Barred phone despite having payed.

jonsie — Mon, 07 Dec 2015 05:25:28 GMT

Call rather than use live chat, preferably 8-8.30am.

To the poster who is having problems with the insurance company, you really need to explain more what the exact problem is. As long as you followed the correct procedure there should be no problem. A data plan has no bearing on any claim but there are terms and conditions that have to be met as with all insurance.