topic Re: No Service in Pay Monthly

No Service

rambo — Fri, 04 Dec 2015 02:46:22 GMT

Hello, i`m Jeff.

I would like to complain about having no signal at home and surrounding area from at least the 13th November. There are three 02 users within the household and non of us have had signal at home or surrounding area from as i say at least the 13th November. I have an 02 ref number of 20254127 from the 13/11/15 and another 20270301 on the 29/11/15 we also can not get mobile data even when we did have a phone signal. I also can not be near a wi-fi signal for the majority of the day so basically have been without an acceptable service, in fact no service. I have received conflicting replies to my no service updates and as we stand "working on fixing it". At least a months refund and an update on whats the situation is would be nice for starters!

Re: No Service

Cairdeas — Fri, 04 Dec 2015 03:48:12 GMT

Oh that doesn't sound good Jeff

Unfortunately this is a customer to customer forum so O2 themselves wouldn't look into this from here.

I would try customer service again in the morning.. Hopefully they can help you.

This is the page for complaints if you get no joy.

http://www.o2.co.uk/how-to-complain

Good luck x

Re: No Service

jonsie — Fri, 04 Dec 2015 05:12:33 GMT

It's very likely you will get a goodwill gesture credited to your account but you need to wait until service is restored. Unfortunately no one here on the community can give you any idea as to when that will be. Hope its sorted for you as quickly as possible.

Email the complaints link with the reference numbers you have.

Re: No Service

MI5 — Fri, 04 Dec 2015 08:19:30 GMT

Keep your eye on the service checker for any updates http://status.o2.co.uk/

Re: No Service

Bambino — Fri, 04 Dec 2015 09:25:34 GMT

@rambo this is a customer to customer forum. O2 does not monitor this site. Please see the above posts and follow the suggestions.

Re: No Service

rambo — Fri, 04 Dec 2015 11:06:30 GMT

Thanks all, i have been checking the signal checker quite a bit.
Called today should have 1 signal cell back tomorrow and other 2 estimated on the 13th Dec. When all service is back then need to call again to talk about compensation.

Re: No Service

Cleoriff — Fri, 04 Dec 2015 11:18:40 GMT

I hope it gets back to normal as soon as possible for you @rambo

Re: No Service

jonsie — Fri, 04 Dec 2015 12:15:01 GMT

Fingers crossed for you ☺

Re: No Service

MI5 — Fri, 04 Dec 2015 15:07:02 GMT

Good luck