topic Re: O2's 4G Service is Non-Existant in Pay Monthly

O2's 4G Service is Non-Existant

DinoF — Wed, 18 Nov 2015 13:34:38 GMT

Sorry, but I feel I have to post about this.:smileysad:

Over the last 6 months, I have been noticing just how POOR, O2's 3G and 4G services have been - primarily, just how SLOW these services actually are on my iPhone 6.........

As part of my daily commute, I commute from Sanderstead train station, using the Southern E.Grinstead service, to London Bridge - Monday to Friday.

Sometimes, Sanderstead gives me 4G coverage but at other times, I only manage to receive 3G coverage.

London Bridge rail station, however, is in a different league altogether.

My iPhone 6 ALWAYS dislays that I jave 4G coverage, HOWEVER, I can tell you right from the get go, that I DO NOT RECEIVE 4G COVERAGE AND THAT I AM LUCKY TO RECEIVE SPEEDS WHICH COMPLIENT GPRS COVERAGE

Web pages take an absolute AGE to load (within this area), as do many of my apps which use data (facebook and twitter being the mani ones as they are both picture heavy).

I will get on the train at 5:15pm, and load up an app, however, the app will not kick into life for a good 10 minutes or so until the train actually pulls out of the station. There is me sitting there staring at a blank page on my phone, in a so called 4G area, waiting for O2s SLOW network to load something whilst other commuters are happily browsing their phones - WITH FULL PROPER, DECENT COVERAGE..... and quite frankly, I am sick of this.

Its not just at London Bridge either - its on the entire journey from London Bridge to Sanderstead. Random spots along the journey whereby 4G and also 3G just FAIL to load anything. In this day and age - if a mobile operator can't even provide a reliable data signal whilst on a train, then whats the point.

My contract doesn't expire until September unfortunately but I can tell you this - I WILL be moving away from using O2. Enough is enough.............

Re: O2's 4G Service is Non-Existant

Bambino — Wed, 18 Nov 2015 13:45:21 GMT

Once you get your phone unlocked you can try Pay & Go sims from the other networks to see which one gives you the best coverage. Then, when it's time to leave, you'll know where to go.

Re: O2's 4G Service is Non-Existant

MI5 — Wed, 18 Nov 2015 13:58:58 GMT

We all hoped for a great improvement with the introduction of 4g but it has, mostly, failed to deliver in busy areas.
Typical speeds for me in Liverpool City centre are 0.5mbps which is completely useless.

Re: O2's 4G Service is Non-Existant

jonsie — Wed, 18 Nov 2015 13:59:06 GMT

My advice for what it's worth. ...pay off your device now after getting it unlocked and try payandgo sims from the other networks, freely available online, and go with the best coverage. You have either a smartphone or an expensive mp3 player at the moment?

Re: O2's 4G Service is Non-Existant

Anonymous — Wed, 18 Nov 2015 14:02:00 GMT

Before you jump out of the frying pan into the fire, i have exactly the same issue with EE.

My handset regularly displays H+ and 4G however I can very rarely access data. I am currently waiting for their mandatory 8 weeks to pass to recieve a letter of deadlock. The first 6 months of joining EE were fantastic however the last 6 months have been shocking. Despite bragging about £1.5 billion in "improvements", personally I have only experienced a massive decline in service.

Choose wisely before jumping ship!!

Re: O2's 4G Service is Non-Existant

jonsie — Wed, 18 Nov 2015 14:04:38 GMT

Sometimes better the devil you know but not everyone's experience is the same. ..

Re: O2's 4G Service is Non-Existant

Anonymous — Wed, 18 Nov 2015 14:57:57 GMT

@jonsie wrote:
Sometimes better the devil you know but not everyone's experience is the same. ..

Exactly!!

Re: O2's 4G Service is Non-Existant

DinoF — Wed, 18 Nov 2015 15:20:16 GMT

..dammit - sounds like ALL networks suffer from the same problem then!!!

I often wonder if London Bridge has some kind steel membrane embedded in its walls which affects the 4G signal there, seeing that its virtually non existant until you move out of the area!!

Re: O2's 4G Service is Non-Existant

Toby — Wed, 18 Nov 2015 15:55:09 GMT

Hi @DinoF, I'll talk to the team about this area. Has it worsened somewhat, or just always been this slow for you?

EDIT: Also, have you noticed the same with other devices in the same area?

Re: O2's 4G Service is Non-Existant

DinoF — Wed, 18 Nov 2015 16:12:15 GMT

@Toby wrote:
Hi @DinoF, I'll talk to the team about this area. Has it worsened somewhat, or just always been this slow for you?
EDIT: Also, have you noticed the same with other devices in the same area?

...to be totally honest with you, London Bridge has ALWAYS been like this since they started the station regeneration (whenever that was!!!).

Obviously, I can't say if this is the same with other handsets without peering over the shoulders of other commuters but from what I can see - other mobile phones on other networks do not seem to suffer like this....

Re: O2's 4G Service is Non-Existant

Toby — Wed, 18 Nov 2015 16:44:59 GMT

Hi @DinoF, I'm talking to the team about this location, as well your issues. In the meantime, if you do try other devices there (or if anyone else has!), please do post here.

Re: O2's 4G Service is Non-Existant

Anonymous — Wed, 18 Nov 2015 19:08:08 GMT

The same in Stockport. The coverage map says good use of 4g inside and out. Well it is neither. All it does is flatten my battery looking for 4g. I therefore have 3G turned on all the time. Not what I was hoping for and expecting.

Re: O2's 4G Service is Non-Existant

Anonymous — Mon, 23 Nov 2015 15:18:00 GMT

Same here in worcester use to get 3g all the time in our city center but since 4g came along all we get is edge and thats worse but i must say at home 4g is fantastic but i dont need it here as we have wifi at home and thats the best option but in the city center should be perfect option for 4g but lack of makes all devices ive used on o2 pointless

Re: O2's 4G Service is Non-Existant

jrhop123 — Thu, 03 Dec 2015 13:51:03 GMT

Same problem in Guildford area, 4G works OK if you can get it, which is sporadic at best. When it switches to 3G it is unusable, web pages do not load or take minutes to load, speed tests are below 0.5Mbps.

O2 clearly have a major widespread issue which they WILL NOT admit to. If I move out of a town/city 3G/4G works fine and I can get high speeds even on 3G, it is clearly an issue with congestion and lack of network capacity in moderatly populated areas.

O2 sort this out!!!

Re: O2's 4G Service is Non-Existant

Toby — Thu, 03 Dec 2015 15:42:41 GMT

Hi @jrhop123,

I'll talk to the team about this. What other areas do you see a change of signal in? As in specific towns/cities.

Re: O2's 4G Service is Non-Existant

jrhop123 — Thu, 03 Dec 2015 15:51:28 GMT

Hi Toby, thanks for your reply, I see the issue in Woking and any other areas where there are a lot of people. I often report it through the status page or My Network app, each time I get the same kind of response within 10-20 minutes, which is "we have checked and not found anything".

There is clearly quite a widespread issue from this post and many others. It's time O2 acknowledged it properly and makes steps to rectify the issue, the rollout of 4G isnt going to solve the problem unless it is available in all locations inside and outside buildings, phones are going to switch back to 3G, which used to work fine everywhere 2 years or so ago. So whether this issue is down to the rollout of 4G or the increase in devices, O2 needs to adapt and invest in improvements to their network to offer the service people are paying for, which currently doesn't work as expected. Which is unacceptable.