topic Re: Number withheld problem in Pay Monthly

Number withheld problem

Anonymous — Mon, 30 Nov 2015 11:15:50 GMT

I have been trying for months to stop the annoying texts with offers from O2. Whenever I phone the number provided, I get a recorded message telling me that my number has been withheld, so they can't stop the texts. My number is not withheld when I phone anyone else, so can anyone explain this to me please. I have repeatedly gone through Live Chat to try to stop them, and they promise me each time that the texts have been stopped. But, the latest "stopping date" passed 5 days ago, and the texts still keep coming. I can find nothing in my phone settings (Nokia Lumia 920) which says my number is withheld, nor any way of actually withholding it. I successfully stopped the O2 More texts with a method I found on here, but can find nothing which works for these other texts,

Re: Number withheld problem

Cleoriff — Mon, 30 Nov 2015 11:25:08 GMT

Hi @Anonymous Firstly have a look at this help thread

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

Also if you go into My O2 you can stop marketing texts via the section MORE

Re: Number withheld problem

MI5 — Mon, 30 Nov 2015 11:31:01 GMT

Don't bother with live chat. Call cs and request it yourself http://www.o2.co.uk/contactus

Re: Number withheld problem

Anonymous — Mon, 30 Nov 2015 12:07:30 GMT

Thanks. Clicked on "More", but can find nothing there about stopping texts. Read the help thread before I posted my question, and could find nothing to help me

Re: Number withheld problem

Anonymous — Mon, 30 Nov 2015 12:08:57 GMT

Thanks. Have tried that too. Don't have the time to remain on hold forever. I will try it again as it is a few days since my last marathon wait

Re: Number withheld problem

Cleoriff — Mon, 30 Nov 2015 12:12:22 GMT

@Anonymous wrote:
Thanks. Clicked on "More", but can find nothing there about stopping texts. Read the help thread before I posted my question, and could find nothing to help me

You can look at marketing preferences in the more drop down box and opt out

However if this is only from O2 then contacting customer services as @MI5 said is probably the only way...

Re: Number withheld problem

Anonymous — Mon, 30 Nov 2015 12:36:36 GMT

As the members are suggesting please call CS and see if they can solve the issue first. Try calling in the mornings when the lines are less busy

Re: Number withheld problem

MI5 — Mon, 30 Nov 2015 12:39:31 GMT

8.00 - 8.30am is best time to call.

Re: Number withheld problem

Anonymous — Mon, 30 Nov 2015 14:12:48 GMT

Thanks again. There is no sign of marketing preferences in the drop down box under more. I read somewhere before posting that it was no longer an option. I do appreciate your help

Re: Number withheld problem

Cleoriff — Mon, 30 Nov 2015 15:06:51 GMT

In the drop down box if you click on it....it shows My Orders and My Choices ...My Choices leads you on to marketing preferences.....

Re: Number withheld problem

jonsie — Mon, 30 Nov 2015 15:07:15 GMT

More then my choices. Marketing preferences are there.

Re: Number withheld problem

MI5 — Mon, 30 Nov 2015 15:10:33 GMT

You have to do it on a PC though as it's not an option in the app.

Re: Number withheld problem

Cleoriff — Mon, 30 Nov 2015 15:11:35 GMT

@MI5 wrote:
You have to do it on a PC though as it's not an option in the app.

Yes...of course my picture was taken directly from my PC...

Re: Number withheld problem

jonsie — Mon, 30 Nov 2015 15:24:16 GMT

@Cleoriff wrote:
@MI5 wrote:
You have to do it on a PC though as it's not an option in the app.
Yes...of course my picture was taken directly from my PC...

Wifi sorted by Stavros's apprentice then....

Re: Number withheld problem

MI5 — Mon, 30 Nov 2015 15:39:34 GMT

@Cleoriff wrote:
@MI5 wrote:
You have to do it on a PC though as it's not an option in the app.
Yes...of course my picture was taken directly from my PC...

I know that, but it may not have been clear to the OP.......

Re: Number withheld problem

Cleoriff — Mon, 30 Nov 2015 15:43:18 GMT

@MI5 wrote:
@Cleoriff wrote:
@MI5 wrote:
You have to do it on a PC though as it's not an option in the app.
Yes...of course my picture was taken directly from my PC...
I know that, but it may not have been clear to the OP.......

My comment was a bit short and sweet...but I was agreeing with you Rich....if you like I was saying Duh Me..:smileytongue: