topic Re: New order not showing in My orders in Pay Monthly

New order not showing in My orders

Anonymous — Fri, 27 Nov 2015 01:16:48 GMT

Hi all,

I've had my O2 contract phone for a while now, and today I ordered a tablet.

I've had the confirmation email to say is on it's way, with delivery details, new phone number, tracking number, etc., but it still isn't showing in My orders . . .

It's due for delivery tomorrow, and I would really like to have a rough idea of when it's going to turn up.

Any ideas why it's not showing??

Thanks in advance,

Mick.

Re: New order not showing in My orders

jonsie — Fri, 27 Nov 2015 06:41:58 GMT

You may have to contact customer service this morning. It may just be that the system hasn't updated. Call preferably rather than use chat.

Re: New order not showing in My orders

Cleoriff — Fri, 27 Nov 2015 07:13:01 GMT

Also check emails and texts this morning. It's very likely that the courier will generate their own status/delivery advice once the parcel has been loaded on the van. If you have nothing and My O2 has not updated itself then give CS a ring about 8.30am http://www.o2.co.uk/contactus

Re: New order not showing in My orders

MI5 — Fri, 27 Nov 2015 08:07:22 GMT

As you say it's a new number it will have a separate log in to your current one.
It will be the same email address but a different password. If you call CS they will give you the temp password which you can then use to pull the new account into the old one to join them together.

Re: New order not showing in My orders

Anonymous — Fri, 27 Nov 2015 13:08:47 GMT

Thanks for the replies.

I spoke to customer service this morning who gave me an update, and where I could track it myself.

They use UK mail couriers, and it's working, so I know when it's coming now, thankfully.

Funnily enough, it shows up as a service in My O2, but still isn't showing in My Orders.

Never mind, I can track it now either way.

Thanks again.

Re: New order not showing in My orders

Cleoriff — Fri, 27 Nov 2015 13:16:44 GMT

Pleased it's sorted @Anonymous Just got to wait for it's arrival now

Re: New order not showing in My orders

Anonymous — Fri, 27 Nov 2015 15:11:39 GMT

Glad the community could help @MickieH!

Re: New order not showing in My orders

viridis — Fri, 27 Nov 2015 17:17:31 GMT

Good job

Re: New order not showing in My orders

jonsie — Sat, 28 Nov 2015 11:54:27 GMT

Glad you got it sorted

Re: New order not showing in My orders

Anonymous — Thu, 03 Dec 2015 00:10:16 GMT

I ordered a fit bit on Black Friday - to be delivered to my local store.

Order went through and stated it would be delivered by 1.12.15, but would get confirmation email to say it was in store for pick up.

3.12.15 still no confirmation email. Tried to track order but website is set up for phone nos etc and I don't have a phone contract - just want my to chase my purchase order, can't trace it.

Re: New order not showing in My orders

MI5 — Thu, 03 Dec 2015 06:40:27 GMT

You need to call cs but we've heard they are out of stock.

Re: New order not showing in My orders

jonsie — Fri, 04 Dec 2015 13:42:38 GMT

It won't appear in my O2 until they have stock. You should get email confirmation when it is. We've suggested many times they implement a live stock system.