topic How Stupid can O2 be? in Pay Monthly

How Stupid can O2 be?

Anonymous — Sun, 15 Nov 2015 08:20:48 GMT

How stupid can O2 get?

I have recently left O2 and gone to 3 for various reason, the main one being O2s inability to communicate in plain english

I received a text yesterday saying they would be taking (the last) payment on what ever date and to click to see the bill, on clicking the link it said no such account existed!!!!

I bet if I stopped that payment they would soon find I had an account

Re: How Stupid can O2 be?

jonsie — Sun, 15 Nov 2015 08:33:00 GMT

If you've already left o2 them a final bill, be it debit or credit will be produced. Please don't cancel any direct debit. I don't know what has gone wrong in your case ad My O2 should still be available. Maybe call customer service and check what the problem is.

Re: How Stupid can O2 be?

Cleoriff — Sun, 15 Nov 2015 08:34:03 GMT

Yes it will be the final bill generated. I am surprised you can't see it...your account stays active until the final payment has been taken. Just watch your bank accounts... @Anonymous

Re: How Stupid can O2 be?

MI5 — Sun, 15 Nov 2015 08:44:25 GMT

It may have just been a glitch.
Have you tried logging in on a pc as it will then at least show "disconnected"

Re: How Stupid can O2 be?

Anonymous — Sun, 15 Nov 2015 08:53:58 GMT

No I havnt tried logging in via a computer yet.

I am not that bothered as I am not disputing what I owe them and have been trying to pay them off earlier for 2 months. (End of a refresh device contract)

They seem the only company I know who wont take what the customer owes and wants to pay them. I will not bore you with all the details and I have no intention of stopping the last direct debit.

Maybe its the tailing off of the "Support" noticed the other day only seemed half the number of cars in Capitas large call centre at Preston Brook

Re: How Stupid can O2 be?

MI5 — Sun, 15 Nov 2015 08:55:51 GMT

It's all being wound up and moved off shore I believe.

Re: How Stupid can O2 be?

jonsie — Sun, 15 Nov 2015 10:05:10 GMT

It seems to be the way of telecoms these days....

Re: How Stupid can O2 be?

Curr946 — Mon, 16 Nov 2015 17:16:21 GMT

"I have recently left O2 and gone to 3 for various reason, the main one being O2s inability to communicate in plain english"

hahahahahahaha - I'm sorry! You've clearly not had the displeasure of calling 3 yet I gather!

Re: How Stupid can O2 be?

jonsie — Tue, 17 Nov 2015 04:06:20 GMT

It won't matter either way should the o2 buyout by Three go ahead.....