topic Re: Dropped calls in Pay Monthly

Dropped calls

Anonymous — Fri, 17 Oct 2014 07:45:34 GMT

After about 30 seconds about 90% of my calls are dropping. There's a beep and the call is gone. I call back and the call is ok. Has anyone else got this as it's sendingme mad?

I'm on an LG G2.

Re: Dropped calls

MI5 — Fri, 17 Oct 2014 07:51:02 GMT

It could be any number of things - It could even be the other person you are calling that has an issue.
Generic tests to isolate the problem would be to try your sim in another phone and another sim in your phone.
If it is a sim card issue, O2 will replace it free of charge, if it is a phone issue you'd need to check warranty status etc.

Re: Dropped calls

Anonymous — Fri, 17 Oct 2014 07:54:03 GMT

It's going to be a number of processes you'll have to follow as a process of elimination. M

Check your masts too. http://status.o2.co.uk

Re: Dropped calls

Cleoriff — Fri, 17 Oct 2014 08:00:02 GMT

@MI5 wrote:
It could be any number of things - It could even be the other person you are calling that has an issue.
Generic tests to isolate the problem would be to try your sim in another phone and another sim in your phone.
If it is a sim card issue, O2 will replace it free of charge, if it is a phone issue you'd need to check warranty status etc.

Do you remember this kept happening with me @MI5 ? You suggested at the time it could be antenna...or mast/network... It actually turned out to be the network in the end...

Re: Dropped calls

viridis — Fri, 17 Oct 2014 08:08:20 GMT

@Cleoriff wrote:
@MI5 wrote:
It could be any number of things - It could even be the other person you are calling that has an issue.
Generic tests to isolate the problem would be to try your sim in another phone and another sim in your phone.
If it is a sim card issue, O2 will replace it free of charge, if it is a phone issue you'd need to check warranty status etc.
Do you remember this kept happening with me @MI5 ? You suggested at the time it could be antenna...or mast/network... It actually turned out to be the network in the end...

Ahh, I suggest the OP checks their local masts on the status checker

http://status.o2.co.uk/

Re: Dropped calls

MI5 — Fri, 17 Oct 2014 08:09:36 GMT

It did sound familiar when I read the post
As always with these kinds of issues unfortunately there is no easy answer - It's a case of working through the possibles until you find it.....
It might be helpful to make a note of when the issue occurs, time/location, caller etc as a pattern may start to develop.

Re: Dropped calls

Cleoriff — Fri, 17 Oct 2014 08:10:38 GMT

@viridis wrote:
@Cleoriff wrote:
@MI5 wrote:
It could be any number of things - It could even be the other person you are calling that has an issue.
Generic tests to isolate the problem would be to try your sim in another phone and another sim in your phone.
If it is a sim card issue, O2 will replace it free of charge, if it is a phone issue you'd need to check warranty status etc.
Do you remember this kept happening with me @MI5 ? You suggested at the time it could be antenna...or mast/network... It actually turned out to be the network in the end...
Ahh, I suggest the OP checks their local masts on the status checker
http://status.o2.co.uk/

Thing was Viridis...I was actually in Spain at the time...how clever was that?..

Re: Dropped calls

gemz4the1 — Mon, 20 Oct 2014 11:58:59 GMT

I had this problem with my last iPhone. I know you say that you are not on iPhone but the advice may be the same.

I had Apple do a diagnostics on my phone and they found that there were numerous call drops from the phone software but also some from the network. You need to get your phone checked to see if it is the phone software or the network that is causing the calls to drop.

I hope this helps

Re: Dropped calls

Anonymous — Thu, 12 Nov 2015 18:40:25 GMT

Sorry we're currently investigating reports that a phone mast in this area isn't working.

This means you might experience problems making calls, using the internet, or sending / receiving emails.

Updated 18:30 (refreshed hourly). Recent faults might not show yet.

Re: Dropped calls

viridis — Thu, 12 Nov 2015 19:11:02 GMT

Maybe start a new thread with more info, although the end result will be the same,
It will be repaired and until then, unfortunately you're gonna have problems.

Re: Dropped calls

jonsie — Fri, 13 Nov 2015 11:36:26 GMT

At least they are aware of the problem and will fix it asap. You can register for text updates.