topic Re: Roaming problem in Pay Monthly

Roaming problem

fredsautos — Wed, 11 Nov 2015 12:22:21 GMT

Hi everyone

My wife and I recently travelled to Potugal I have a Galaxy S5 and my wife a S3. We both switched the phones off for the flight. Upon arriving in Portugal and restarting the phones I recieved a message welcoming me to Portugal and connecting me to the MEO network. My wifes phone however didnt recive the message or connect to any network for our entire stay. Upon searching for available networks the MEO network never appeared on her phone?

Returning to the UK I rang 202, the guy didnt really know what the problem was but tried blaming tugo been switched on? However both our phones have tugo installed so I wasn't too confident that was the answer. He agreed to send a new sim card which I have now installed. Of course the problem is we dont know if it works untill we next go abroad.

Has anyone had similar experience or suggestions?

TIA

Re: Roaming problem

Cleoriff — Wed, 11 Nov 2015 12:33:44 GMT

Hi @fredsautos

Is your wife with O2? .... If she had problems connecting to the MEO network she could have tried a manual search for an alternative network....I had no problems with my S3 when I had one

I now have a Note 3 and manual search always works for me. I go to Spain every 2 months or so....and if issues with my network I connect to another one..:smileywink:

Re: Roaming problem

fredsautos — Wed, 11 Nov 2015 12:34:30 GMT

Both phones are on one contract with O2, its a Galaxy S3. Surely you cant just connect to any available network though?

Re: Roaming problem

Cleoriff — Wed, 11 Nov 2015 12:40:49 GMT

@fredsautos wrote:
Both phones are on one contract with O2, its a Galaxy S3. Surely you cant just connect to any available network though?

I usually connect to Movistar. If that fails I connect to Orange ES or Vodafone....or indeed any local networks that may be available. I always reboot the phone and then find the main partner network eventually kicks in. Having said all of the above I never use Tugo. I have no need to ...as I use wifi everywhere I go in Spain...

Re: Roaming problem

Cleoriff — Wed, 11 Nov 2015 12:43:31 GMT

Also to add to my edit above.I initially had a Samsung S3...and now have a Note 3....My grandson has a S5 and travels with me to Spain often. A new sim card may well solve the issue your wife had...

Re: Roaming problem

jonsie — Wed, 11 Nov 2015 12:50:37 GMT

Would the phone connect to any other network?

Re: Roaming problem

Cleoriff — Wed, 11 Nov 2015 12:52:53 GMT

@jonsie wrote:
Would the phone connect to any other network?

I dont think they tried @jonsie I was just pointing out when Movistar failed for me...I could connect to another by doing a manual search..:smileywink:

Re: Roaming problem

Anonymous — Wed, 11 Nov 2015 13:06:03 GMT

Hi @fredsautos

Do you know how to do a manual search like @Cleoriff suggested?

Re: Roaming problem

Cleoriff — Wed, 11 Nov 2015 13:29:25 GMT

@Anonymous wrote:
Hi @@fredsautos

Do you know how to do a manual search like @Cleoriff suggested?

Settings> Networks> More Networks > Network Operators and select the one you want from the list given

Re: Roaming problem

MI5 — Wed, 11 Nov 2015 14:46:22 GMT

You can attempt to connect to any network that appears on the list when you manually search.
Some may have limited functionality though as it will depend on the roaming agreement in place with O2.

Re: Roaming problem

fredsautos — Thu, 12 Nov 2015 06:31:00 GMT

Thanks for the help guys. I did search for available networks on the phone, they were different to the ones on my phone though?

I really didnt think I would be able to connect to any but the one that had an arrangement with O2 (MEO)? Rather like trying to connect to Vodafone or EE with my O2 sim in the UK?

If I was successfully connected to another network would the O2 travel prices still apply?

Re: Roaming problem

Cleoriff — Thu, 12 Nov 2015 07:30:45 GMT

Yes they would. It doesn't matter what network you use when abroad (in Europe)... it's O2 you are with in the UK and O2 who provide you with O2 travel.. If you check the text you get when you land it clearly states "Welcome to Spain/ Portugal etc etc. You are on O2 travel etc etc etc". It does not state....but this only applies if you use our partner networks.....We regularly give advice to try another network if having problems with phones when abroad...

Re: Roaming problem

Anonymous — Thu, 12 Nov 2015 10:42:31 GMT

Awesome advice here guys! Especially @Cleoriff ! So happy to see you been able to help so much #proudofyou