topic Re: Fleet Coverage in Pay Monthly

Fleet Coverage

Anonymous — Thu, 05 Nov 2015 10:13:54 GMT

As the phone mast in Fleet has now been almost completely useless for the last 3 days and still isn't working, due to your "upgrade", can users expect a refund on their bills?

Re: Fleet Coverage

MI5 — Thu, 05 Nov 2015 10:25:52 GMT

Once the mast is repaired or work is completed you can call CS on 202 and request a goodwill gesture of compensation.
However, this is not compulsory but is often granted.
The work being carried out will ultimately be to your advantage as it will be to bring in 4g at a guess?

Re: Fleet Coverage

Bambino — Thu, 05 Nov 2015 10:26:43 GMT

Probably not. No network can guarantee 100% uptime. You can download the O2 Network App and report the outage if you haven't done so already: http://www.o2.co.uk/apps/my-network

Re: Fleet Coverage

Anonymous — Thu, 05 Nov 2015 11:19:51 GMT

I understand occasional outages, but 3 days and counting is major.

Re: Fleet Coverage

MI5 — Thu, 05 Nov 2015 11:21:36 GMT

4G work in my area took around 3 weeks.

Re: Fleet Coverage

Anonymous — Thu, 05 Nov 2015 11:21:39 GMT

Thanks, I'll try that.

Re: Fleet Coverage

Bambino — Thu, 05 Nov 2015 11:45:24 GMT

There's no harm in asking for a goodwill gesture. The worst they can say is no. It's very arbitrary and will depend on the CS person you speak to. If they're sympathetic and in a good mood, they may offer you something. You won't know until you try.