topic Re: Can't stop O2 More Texts in Pay Monthly

Can't stop O2 More Texts

Anonymous — Sun, 15 Mar 2015 12:59:01 GMT

I am getting fed up with texts about O2 More and can't cancel them. Each text says to send stop to 20502, but every time I try, I get message failed. I've used the standard Hangouts SMS app and O2's TU GO app on my Nexus 5 with the same results.

Does anyone have a web link or email address to opt out of these messages? Or will customer services be able to do it?

Dave

Re: Can't stop O2 More Texts

MI5 — Sun, 15 Mar 2015 13:03:21 GMT

I'd call cs on 202 and request it.

Re: Can't stop O2 More Texts

jonsie — Sun, 15 Mar 2015 14:14:56 GMT

Ask customer service to stop all marketing texts. I wouldn't bother with live chat though.....

Re: Can't stop O2 More Texts

Anonymous — Sun, 15 Mar 2015 14:34:56 GMT

Hi there @Anonymous

These are the ways of canceling O2 more, I can see you have tried one,so I would suggest one of the other methods.

To opt out of O2 More you should visit the O2 More homepage. You can untick the 'opt in' box on the 'Interests' page.

Alternatively you can opt out by sending "STOP" to 20502 via SMS.

It will take up 72 hours to opt out of O2 More from the time you unsubscribe yourself from the homepage.

You will receive a text message to confirm your request to opt out has been received

You can also update your permissions in My Choices on My O2. Or you call the IVR on 2220.

Let us know how you get on. Hope this helps.

Re: Can't stop O2 More Texts

jonsie — Sun, 15 Mar 2015 14:44:49 GMT

Think they have hidden it now in My O2

Re: Can't stop O2 More Texts

MI5 — Sun, 15 Mar 2015 14:45:00 GMT

@Anonymous wrote:
You can also update your permissions in My Choices on My O2.

Can you post a link to this please as I've not been able to find it since My O2 was resdesigned?

Re: Can't stop O2 More Texts

jonsie — Sun, 15 Mar 2015 14:59:20 GMT

As the text doesn't work it seems like the More page or customer service are the only options.

Re: Can't stop O2 More Texts

Anonymous — Sun, 15 Mar 2015 15:03:32 GMT

Let me login and look around... by the way the 2220 is quite simple to use and will allow you to set up all your marketing preferences

Re: Can't stop O2 More Texts

Anonymous — Sun, 15 Mar 2015 15:17:33 GMT

Don't think you can edit the marketing preferences on my O2 anymore, at least I dint find it... 😞

As for the O2 more page, can you access it @jonsie ? Dam firewall doesn't like it and there's no link from the website anymore, so I'm wondering if it's working....

Re: Can't stop O2 More Texts

jonsie — Sun, 15 Mar 2015 15:26:53 GMT

@Anonymous wrote:
Don't think you can edit the marketing preferences on my O2 anymore, at least I dint find it... 😞
As for the O2 more page, can you access it @jonsie ? Dam firewall doesn't like it and there's no link from the website anymore, so I'm wondering if it's working....

Nope, comes up with all sorts of security warnings......

Re: Can't stop O2 More Texts

Cleoriff — Sun, 15 Mar 2015 15:29:28 GMT

No you can't.... I have just tried it on my laptop and it came up with the Whoops Error message?

Re: Can't stop O2 More Texts

Anonymous — Sun, 15 Mar 2015 15:31:07 GMT

That being the reason why the firewall was going crazy!

So Edit on the answer: the 2 ways of canceling o2 marketing sms are customer services and 2220!

Re: Can't stop O2 More Texts

Cleoriff — Sun, 15 Mar 2015 15:31:58 GMT

Re: Can't stop O2 More Texts

Beenherebefore — Sun, 15 Mar 2015 15:39:49 GMT

There's a 4th possible reason :

"Our outsourced Web maintenance contractor has messed up again"

Re: Can't stop O2 More Texts

jonsie — Sun, 15 Mar 2015 15:42:14 GMT

@Beenherebefore wrote:
There's a 4th possible reason :

"Our outsourced Web maintenance contractor has messed up again"

That's a gimmee...............

Re: Can't stop O2 More Texts

MI5 — Sun, 15 Mar 2015 15:46:40 GMT

Surely not MORE O2 broken links......

Re: Can't stop O2 More Texts

Beenherebefore — Sun, 15 Mar 2015 15:51:36 GMT

It's OK, they have it in hand.

Re: Can't stop O2 More Texts

MI5 — Sun, 15 Mar 2015 15:54:51 GMT

@Beenherebefore wrote:
It's OK, they have it in hand.

Re: Can't stop O2 More Texts

Anonymous — Mon, 16 Mar 2015 10:44:09 GMT

Thanks for all your suggestions so far...

So, O2 More web page is inaccessible - security warnings from my browsers suggest it is false or poorly configured.

SMS of STOP to 20502 is not possible (does this contravene regulations given that the incoming texts are not charged?).

2220 doesn't have any options for O2 More. It does tell me that I am only registed to get information on O2 Priority Moments. I have elected to get contacted via email only (for everything I presume).

I'll see what happens as only time will tell.

Dave

Re: Can't stop O2 More Texts

Anonymous — Fri, 30 Oct 2015 14:21:06 GMT

There is nowhere in the 'My O2' where you can update your contact preferences despite this being referred to in the 'help and support' section. I thought an opt out section was compulsory for all marketing?

I wrote to O2 and was told that texts from O2 More are not from them so they cannot turn them off, yet the website refers to O2 More as being a service from O2. These maddening texts are from a company called Exact Targetting. From their website they are a junk email and text marketing service provider. I've contacted Exact Targetting via their website and asked them to stop the SPAM but I didn't get a response and the SPAM texts continue. As others have detailed below, texting 'STOP' to the number on the text, and even getting a text response that the SPAM will stop, doesn't make any difference. Incidentally, this is a premium rate number.

My next step will be a complaint to the Communications Ombudsman.

Shame on O2 for allowing its customers to be treated so badly