topic Re: O2 travel in Pay Monthly

O2 travel

Anonymous — Fri, 23 Oct 2015 17:26:52 GMT

i am back from holiday and want to cancel O2 travel but cant find any instructions on how to. Tried phone but told its sa 30 minute wait and god knows what cost. what do I have to do to cancel 02 trave at 1.99 day. already paid an extra 1.99 trying to find out today. not good customer service

Re: O2 travel

adamtemp64 — Fri, 23 Oct 2015 17:38:01 GMT

O2 travel is only active when you are outside the uk in an eu country so it stops as soon as you arrive home

All info here https://www.o2.co.uk/shop/international/using-phone-in-europe/

Re: O2 travel

MI5 — Fri, 23 Oct 2015 17:51:58 GMT

You can cancel your bolts ons in your MyO2 http://www.o2.co.uk/myo2 but as adam says, there's no need to cancel it at all.

Re: O2 travel

MI5 — Fri, 23 Oct 2015 17:52:39 GMT

It's also free to call 202 from your mobile....

Re: O2 travel

Bambino — Fri, 23 Oct 2015 18:10:46 GMT

What O2 customer service number were you calling that you thought was costing you a lot of money?

Re: O2 travel

Anonymous — Mon, 26 Oct 2015 15:54:56 GMT

great advice guys! well done

Have you all used O2 travel? Did you have a good experience?

Re: O2 travel

Cleoriff — Mon, 26 Oct 2015 17:01:58 GMT

I use it all the time @Anonymous. (I am abroad so often) I rarely use the data though. I have wifi in my apartment and every restaurant and bar I visit.

The 50p connection fee for calls and then an hour free ....is excellent...as long as you can get your family and friends to store everything up so you have an hour to chat. But there again I tend to use messenger to keep in touch

Re: O2 travel

Anonymous — Mon, 26 Oct 2015 17:34:08 GMT

Thanks for sharing your experience @Cleoriff ! I think you are definitely the O2 travel expert in the community

Re: O2 travel

Cleoriff — Mon, 26 Oct 2015 17:45:34 GMT

@Anonymous wrote:
Thanks for sharing your experience @Cleoriff ! I think you are definitely the O2 travel expert in the community

Oh no....I only go to Europe. I never use Tugo...so I will happily hand that title to @MI5 or @jonsie (who have helped me over the last two years to keep my travel bills as low as possible...)

Mind you my family think I know more than them about mobiles and travel...so I will take that

Re: O2 travel

Anonymous — Mon, 26 Oct 2015 17:49:09 GMT

@Cleoriff wrote:

@Anonymous wrote:
Thanks for sharing your experience @Cleoriff ! I think you are definitely the O2 travel expert in the community

Oh no....I only go to Europe. I never use Tugo...so I will happily hand that title to @MI5 or @jonsie (who have helped me over the last two years to keep my travel bills as low as possible...)

Mind you my family think I know more than them about mobiles and travel...so I will take that

True, you guys are the O2 community travellers. You should start telling us more about your travels and experience. Would be great to know more about them.

Re: O2 travel

Anonymous — Thu, 03 Mar 2016 12:43:14 GMT

O2 travel charges change on 7th april

Re: O2 travel

Anonymous — Thu, 03 Mar 2016 12:47:20 GMT

From 7th April calls and texts are included in the £1.99 daily charge which O2 think is a benefit. However I'm on Europe and need to call the uk twice a week. Currently £1 for two hours. From 7th April it will change to £3.98 because two daily charges will have kicked in. Not good any more. Likewise if you only send one text it's now costs 5p but from April it will be £1.99. Rubbish

Re: O2 travel

Anonymous — Thu, 03 Mar 2016 12:49:50 GMT

It's changing from 7th April. Beware one call will now cost you £1.99

Re: O2 travel

Cleoriff — Thu, 03 Mar 2016 12:51:31 GMT

@Anonymous wrote:
From 7th April calls and texts are included in the £1.99 daily charge which O2 think is a benefit. However I'm on Europe and need to call the uk twice a week. Currently £1 for two hours. From 7th April it will change to £3.98 because two daily charges will have kicked in. Not good any more. Likewise if you only send one text it's now costs 5p but from April it will be £1.99. Rubbish

I feel the same as you about this @Anonymous I travel to Spain frequently and usually make a couple of calls home which last 59 minutes. So this charge is outrageous. I have downloaded Tugo which cuts costs but it has to be used over Wifi...

Re: O2 travel

jonsie — Thu, 03 Mar 2016 12:52:24 GMT

Yes being discussed here....

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-Travel-Changes-7-4/m-p/953267#M108969

Re: O2 travel

Martin-O2 — Thu, 28 Apr 2016 09:57:13 GMT

Hi guys,

We have an update on the roaming rates for O2 pay monthly and Pay & Go customers.

As of today, O2 have reduced standard roaming rates for customers who don’t have or have chosen to opt out of O2 Travel, or for those using O2 Travel and exceeding their daily fair usage allowance.

For our Pay Monthly customers, you can find these new rates here

For our Pay & Go customers, you can find the new rates here

And for our business customers, head over here for the rates

Any questions please let me know.