topic Re: how long till phone is cut off in Pay Monthly

how long till phone is cut off

Anonymous — Fri, 16 Oct 2015 12:25:37 GMT

Hi 02 recived my phone back Monday 12th Ocotber and I know they have put through the cancellation process. Does anyone know how long bedore the number does not exist. As when you rign it still goes through to voice mail.

Re: how long till phone is cut off

Cleoriff — Fri, 16 Oct 2015 12:32:30 GMT

Hi...Have you returned a phone and cancelled your contract?

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

You can check everything out via MyO2. It has only been 4 days though so may need some time to update

http://www.o2.co.uk/myo2

Re: how long till phone is cut off

Anonymous — Fri, 16 Oct 2015 12:43:23 GMT

@Anonymous wrote:
Hi 02 recived my phone back Monday 12th Ocotber and I know they have put through the cancellation process. Does anyone know how long bedore the number does not exist. As when you rign it still goes through to voice mail.

I assume the process will begin when they scan the handset back in

Re: how long till phone is cut off

MI5 — Fri, 16 Oct 2015 13:30:02 GMT

Did you not wish to keep the phone number?

Re: how long till phone is cut off

jonsie — Fri, 16 Oct 2015 17:12:23 GMT

It will show for a couple of weeks yet. I ported a number to EE and I think it was a month before it stopped showing as a linked number in my O2.

Re: how long till phone is cut off

Anonymous — Tue, 20 Oct 2015 06:42:37 GMT

Didn't want to keep number and is now saying the number you called is not compatible with this service.

Re: how long till phone is cut off

Cleoriff — Tue, 20 Oct 2015 07:10:33 GMT

@Anonymous wrote:
Didn't want to keep number and is now saying the number you called is not compatible with this service.

Then it is no longer working which is fine. I believe from another thread.. you have been refunded so all appears to be in order

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Genuine-refund-message/m-p/921570#M102972

Re: how long till phone is cut off

MI5 — Tue, 20 Oct 2015 09:00:22 GMT

It's been disconnected now by the sounds of it....