topic Re: Unusual text message in Pay Monthly

Unusual text message

Anonymous — Sat, 05 Sep 2015 16:55:53 GMT

My wife got a text earlier today saying to 'enter the attached code to retrieve her O2 account. If you did not authorise this then contact O2'. Does anyone have any advice? Thank you

Re: Unusual text message

jonsie — Sat, 05 Sep 2015 16:57:27 GMT

@Anonymous wrote:
My wife got a text earlier today saying to 'enter the attached code to retrieve her O2 account. If you did not authorise this then contact O2'. Does anyone have any advice? Thank you

Just totally ignore it. Any links or pictures, do not open.

Re: Unusual text message

MI5 — Sat, 05 Sep 2015 16:57:33 GMT

Ignore it and delete it.
Log in here http://www.o2.co.uk/myo2 and check that all looks normal.
If not, call 202 immediately, but do not follow any links off the text message at all.

Re: Unusual text message

Anonymous — Sat, 05 Sep 2015 23:36:57 GMT

iv'e been receiving unusual text messages.and they have been taking my credit.iv'e never subscribed to anything like that.its took about £10 so far.anyone tell me how they got number

Re: Unusual text message

Cleoriff — Sun, 06 Sep 2015 06:09:51 GMT

Hi @Anonymous

Receiving a text costs you nothing so I presume you must have subscribed to something via a link in FB or some other social media site http://www.o2.co.uk/help/everything-else/extras-and-premium-rates

If you contact CS they may be able to help if you tell them the number that the texts come from. Ring 202 contract 4445 Payg

Re: Unusual text message

Anonymous — Sun, 06 Sep 2015 09:32:53 GMT

When someone uses voice text in their car and the other person is using just text does the person in the car receive their messages by voice or do they have to look at the text. Sorry does that make any sense

@Anonymous wrote:
My wife got a text earlier today saying to 'enter the attached code to retrieve her O2 account. If you did not authorise this then contact O2'. Does anyone have any advice? Thank you

Re: Unusual text message

jonsie — Sun, 06 Sep 2015 09:45:44 GMT

@Anonymous

It depends on the settings on your own phone. You can set it to read out new messages depending on the phone you have.

@Anonymous

Open the message and check details. It should have come from a short 5 code digit

Enter that number here and follow the instructions to contact them and stop the texts : http://www.phonepayplus.org.uk/

Ask them to refund the charges or make a complaint through the PhonePayPlus website.

Re: Unusual text message

Anonymous — Sun, 06 Sep 2015 10:32:33 GMT

I had an o2 text like that but I went into an o2 shop who helped me out.