topic Re: PAC code request question in Pay Monthly

PAC code request question

Anonymous — Sun, 23 Aug 2015 07:31:55 GMT

I was wondering if someone could help me with this question please.

I’m currently on a sim only pay monthly plan. It shows in My O2 that my contract renewal date is 13 October 2015.

I was wondering if I can contact O2 on the 13 September and ask for my PAC code. And then on that same date, can I give the PAC code to my new provider and this would then be my 30 days notice to O2 that I was wanting to end my service with them ?

Re: PAC code request question

Bambino — Sun, 23 Aug 2015 07:43:39 GMT

Your PAC is good for 30 days, so you can ask for it prior to the date you want to use it. Your contract will be cancelled as soon as your new provider implements the PAC. Any overpayment will be refunded, or if there is an overlap you will only pay pro rata.

Re: PAC code request question

Cleoriff — Sun, 23 Aug 2015 07:46:31 GMT

Hi @Anonymous

As I understand it you have to give 30 days notice to leave O2....so you would need to contact them on the 13th of September if you wanted to leave on the 13th Oct.

You would still be liable for any further payment until contract end...so leave your direct debit in place until O2 have taken all you owe

The fact you are getting your pac and using on another network would have no bearing on the issue other than using it cancels your contract...

Re: PAC code request question

Anonymous — Sun, 23 Aug 2015 08:00:18 GMT

@Cleoriff wrote:
Hi @Anonymous
As I understand it you have to give 30 days notice to leave O2....so you would need to contact them on the 13th of September if you wanted to leave on the 13th Oct.
You would still be liable for any further payment until contract end...so leave your direct debit in place until O2 have taken all you owe
The fact you are getting your pac and using on another network would have no bearing on the issue other than using it cancels your contract...

Thanks for the help.

As I've never moved to another network I wasn't sure of the process and also wasn't sure if I could only request my PAC code on or after my contract renewal date (13 October).

Re: PAC code request question

Anonymous — Sun, 23 Aug 2015 08:00:57 GMT

@Bambino wrote:
Your PAC is good for 30 days, so you can ask for it prior to the date you want to use it. Your contract will be cancelled as soon as your new provider implements the PAC. Any overpayment will be refunded, or if there is an overlap you will only pay pro rata.

Thanks for the info Bambino

Re: PAC code request question

Anonymous — Sun, 23 Aug 2015 08:03:11 GMT

@Cleoriff wrote:

You would still be liable for any further payment until contract end...so leave your direct debit in place until O2 have taken all you owe

So would this mean that on or just after the 13 October I would receive a final bill of what I would owe and after that my O2 account would be closed?

Re: PAC code request question

Anonymous — Sun, 23 Aug 2015 08:05:09 GMT

Forget to ask this earlier.

If I give my new provider the PAC code on lets say 13 September, would my number be transfered over within a couple of days or would the migration not take place until 30 days after the 13 September (i.e. 13 October)

Re: PAC code request question

Bambino — Sun, 23 Aug 2015 08:10:34 GMT

As soon as you give the PAC to your new provider, the process begins. It normally doesn't take more than 48 hours for your number to port.

Re: PAC code request question

Cleoriff — Sun, 23 Aug 2015 08:38:40 GMT

Hi @Anonymous Re final payment...this info is taken from the cancelling contract thread

"Give the PAC code to your new network and the port should complete in a day or two. Once this happens your service with O2 will automatically terminate and a final bill will be generated. If you use your PAC before the expiration of your 30 day notice period you may find a charge on your final bill in lieu of notice for the remainder of your notice period".

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: PAC code request question

MI5 — Sun, 23 Aug 2015 10:38:15 GMT

@Anonymous wrote:
I was wondering if I can contact O2 on the 13 September and ask for my PAC code. And then on that same date, can I give the PAC code to my new provider and this would then be my 30 days notice to O2 that I was wanting to end my service with them ?

Yes

Re: PAC code request question

MI5 — Sun, 23 Aug 2015 10:38:48 GMT

@Anonymous wrote:
So would this mean that on or just after the 13 October I would receive a final bill of what I would owe and after that my O2 account would be closed?

Yes

Re: PAC code request question

MI5 — Sun, 23 Aug 2015 10:40:03 GMT

@Anonymous wrote:
Forget to ask this earlier.

If I give my new provider the PAC code on lets say 13 September, would my number be transfered over within a couple of days or would the migration not take place until 30 days after the 13 September (i.e. 13 October)

Usually next day if requested Mon to Thurs.

If requested on a Fri it won't change until the following Tuesday.

Re: PAC code request question

MI5 — Sun, 23 Aug 2015 10:40:20 GMT

Re: PAC code request question

Anonymous — Sun, 23 Aug 2015 21:31:32 GMT

Thanks very much everyone for the help and the very useful link @Cleoriff, really appreciate it

Re: PAC code request question

Cleoriff — Sun, 23 Aug 2015 21:36:21 GMT

No problem @Anonymous. Hope all goes well for you when you transfer...:smileywink:

Re: PAC code request question

Anonymous — Tue, 01 Sep 2015 11:45:11 GMT

Thanks for all the help everyone, appreciate the help

I called up O2 today to get my PAC code and with all going well, my number should be ported over tomorrow.

Re: PAC code request question

jonsie — Tue, 01 Sep 2015 11:48:21 GMT

Good news @Anonymous and I hope all goes well. It will be like having a new phone

Re: PAC code request question

Anonymous — Tue, 01 Sep 2015 19:33:06 GMT

@jonsie wrote:
Good news @Anonymous and I hope all goes well. It will be like having a new phone

It is jonsie.

I was down on the beach yesterday. Usually here, I have either no coverage or one bar with O2. I just wanted to do something simple (checking my Twitter feed for a local news event that was going on at the time) and I was able to do this with the network I'm moving to, the page displayed instantly when I clicked on the link, where usually doing the same thing with O2 (even with a decent 3G signal) it takes a while to load, sometimes taking that long that I get fed up and wait till I'm on wifi. Too be far though, I did have 4G with the new provider, but even doing the same on 3G gives the same result.

I'm now able to use my phone more of the time I need/want to and its a welcome change. I just hope my data usage doesnt go too high

Re: PAC code request question

MI5 — Tue, 01 Sep 2015 19:37:21 GMT

I was just gonna say you'll need more than the 100mb you had on o2 now.

Re: PAC code request question

Anonymous — Tue, 01 Sep 2015 19:40:11 GMT

@MI5 wrote:
I was just gonna say you'll need more than the 100mb you had on o2 now.

I get 2GB with EE, hopefully I won't need anymore