@adamtemp64 wrote:Thanks Toby @G_d I would use the ombudsman service so
that o2 can be bought to task over the issue and this will be fed back
to ofcom and remember that ofcom fined Vodafone recently. You may be
right @adamtemp64 , but I've wasted en...
@Toby wrote:I'll feed that back @adamtemp64,I'm very sorry to hear that
you're not happy with this outcome @G_d and I will share this experience
with the team to see if we can improve on this in any way in future.I
don't see how any sane customer cou...
@adamtemp64 wrote:@G_d If you are still unhappy you can take the case
further by contacting
https://www.ombudsman-services.org/communications.html @Toby can you
feed back up the chain that knowhere in the t&C is there a clause that
sates we will only...
Finally some (unsatisfactory) clarification on this. I went through a
formal complaint procedure. O2 did apologise for the inconvenience, but
they have stuck by their policy - as follows:The rate for an
international text for Pay Monthly customers di...
I've been out of touch for a few days and missed all this excitement.
Thanks for all your efforts to get to the bottom of this. It is a
disgrace, really. I was never notified, and I did not opt out of
marketing texts (not that that should matter). @T...