O2 Community Forum

VAT invoices

yea I also really wanna know... VAT is the LAW, not a "a-la-carte" optional that anyone can just opt out if they "are not in the mood" to output VAT invoices. If I pay VAT, I have the RIGHT to claim it back, this money does not belong to O2, they can...

Word Association.....

Word Association: Read the previous posters word and then write the first thing that comes to mind. Keep it clean.....!! We'll start with..... Elephant

The "What Are You Listening To Right Now" Thread

I was looking for this all over the place but I couldn't find it! Every forum should have one of these! So, here we go! Billy Talent - Red Flag YOUR TURN!

More than two-thirds of O2 customers are satisfied with O2s service and would recommend O2 to others

Perusal of this Community suggests that most O2 users feel that the product - the service - that they are paying for is mediocre. However, the Which? magazine annual survey of mobile 'phone users paints a different picture :- Smarty Named Best UK Mob...

Error Message when trying to place Order

Hi hoping someone can help because it seems that O2 are having an issue to help? Tried to place an order but got a message back saying Unfortunately there’s a problem with your account. Haven’t even got to the credit check part this is before and hav...

Potential Scam

I received a call from 01461-280058 saying that I'm eligible for 30% discount, and after saying no to the offer, I called 4445 to see if it is a legitimate call or not. In the call that I had with 4445, they told me that the call is legitimate, and I...

Resolved! VAT invoices

I have phoned your Customer Services on many occasions requesting a VAT invoice for both my Airtime Bill and my Device Plan. Each time I am told that they “promise” to sort it out for me and send regular VAT invoices (which never arrive)! I have even...

Not getting anywhere with customer service!

Close on £900 taken from my account because o2 have made mistakes and been trying to get answers for over five months! Made more than 30 calls to their call centre in The Philippian's and several emails, nobody calls you back! Average call time just ...

Activating extra

helloplease can you tell me how I can activate my extras that I got when I upgraded my phones?many thanks

Migration & porting into O2

Hi everyone, We've put together some information below on how to migrate your number between different types of accounts, which we hope you'll find useful Moving your number from one Pay Monthly account to another, PAYG to Pay Monthly or vice versa i...