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83,800 Members
1073491posts

Community Activity

CREDIT FILE REFERRAL TEAM - NO RESPONSE

I had 2 missed payments on a contract that I believed had ended alongside the Virgin Media contract that it was tied to (a miscommunication/misunderstanding from my end, granted - but we move!). This was sent to a credit recovery third party company ...

lockhart by Level 1: Joiner
  • 1 Views
  • 0 replies
  • 0 kudos

NHS discount

I am trying to apply my NHS discount on a phone and plan I just bought but the site just keeps saying we are experiencing technical difficulties please try later. I'm aware i only have a limited time to apply this discount. Can anyone help?

JWFU by Level 1: Joiner
  • 1 Views
  • 0 replies
  • 0 kudos

SMS - 30 Character Limit

Hi, I'm a little confused with the character limit on SMSs. I'm only able to send SMSs with only 30 characters, anything more and it just won't send, and gives a "Couldn't send message" error.I have tried with different phones and tried changing some...

KFM by Level 1: Joiner
  • 159 Views
  • 15 replies
  • 0 kudos

Payment.

Hi why can you not take a payment out of the payment I give you at the beginning of the month instead of paying you separate bills only it takes a long time to get through to pay a bill only for a short amount only I pay you monthly and airtime too I...

JG76 by Level 1: Joiner
  • 13 Views
  • 1 replies
  • 0 kudos

Resolved! Still being charged for my old Switch Up phone

Hi, so I know this isn't a customer support forum but I wondered if anyone else has experienced the same issue. Back on 12th of October I did a Switch-Up from a Pixel Fold to a Pixel 8 Pro. I promptly returned the Fold by post (unfortunately the new ...

Rob_83 by Level 1: Joiner
  • 3602 Views
  • 49 replies
  • 0 kudos

New contract

Hi, I spent over an hour on the phone this morning setting up as a new customer. I am yet to receive the confirmation email to confirm my order?! However, I have received my contract. I have also received an O2 username email but I am now locked out ...

No details on app

Neither of my phones are now listed on my O2 app - they appear to have disappeared!

SIM card scam

J had a phone call yesterday informing me that a lot of O2 customers were having connectivity issues. I was told that O2 was sending out new sim cards by post. But something didn't seem right about this, the caller gave some personnel information abo...

micmac by Level 1: Joiner
  • 397 Views
  • 2 replies
  • 0 kudos

Resolved! Very poor signal

We live at LE12 5LH and there are 4 households who are all O2 customers in a small group of houses where O2 reception is less than 1bar and often nonef and we loose connections often in the middle of conversations. We are all on Volt packages. I am a...

AandT by Level 1: Joiner
  • 70 Views
  • 4 replies
  • 0 kudos
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Latest Guides and Reviews

Apple Watch FAQs & Activation Guide

Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide...

37 Comments

Guide - Gift With Purchase

Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. ...

76 Comments

Guide to O2 BARs

A glance at the spread and types of questions coming into the Community Forum shows there is a fairly large number of restrictions that can be, or are, applied to a phone, tablet, watch or to an O2 ac...

16 Comments

The Doro 1370 mobile phone

It's all smartphones nowadays, so if you are looking for an 'ordinary' mobile phone with buttons just like the 'old days', and a large clear display or just fancy a change from Nokia then the Doro 137...

9 Comments