O2 Community Forum

Word Association.....

Word Association: Read the previous posters word and then write the first thing that comes to mind. Keep it clean.....!! We'll start with..... Elephant

I accidentally blocked one of my contacts so I unblocked them but now I can’t ring them or text them when I try it goes straight to voicemail, but they can ring me. I’ve tried updating my phone removing them re adding them but nothing

Resolved! eSIM outage 16/04/24

I can see some other posts about this, just adding my own data points. We have two iPhones in the house which have O2 eSIMs, and also O2 physical SIMs on corporate accounts. Both eSIMs have been reporting No Service since this morning, but both physi...

Can't get through to O2 Customer Services

I have called O 2 twice in the last 2 days to try and discuss charges on my current bill. Each time I have been on hold for over 1 hour. I have tried calling the local O2 shop. However, no one answers, and it rings off after 2 minutes or so. How do y...

O2 open apply discount

I am trying to get my 25% discount on my tariff, have green tick for registration, green tick for validation, but when I try to apply discount I get the following message: "We are experiencing some technical difficulties. Please try again later." Sam...

Appalling Coverage

I'm probably wasting my time but since it's impossible to speak with or message anybody at O2 these days, this seems like the only place to vent my frustration. I've been with O2 since about 2001 and the coverage has, until now, been very good at my ...

Order

I ordered a phone from here on contract I payed my upfront payment which has left my bank already and I have no email saying it’s confirmed or pending. What should I do

Balance Credit refund refused

I have a balance on my account of £178.54, I requested refund via telephone and online and was refunded £35. £178.54 was paid towards my device but 02 put it towards my airtime plan. I spent 6 days last week on the phone for 5 hours a piece speaking ...

Apple Watch plan

I would like to know why exactly it comes up giving me the option of adding an Apple Watch, but, won’t let me have more than one plan at a time. Even a new customer. Have to add the Apple Watch, and a device plan? Making two plans? Which you don’t au...

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Hi. I was able to add the O2 Travel (for O2 Travel Inclusive Zone) Bolt On for free, but then the description says "Costs £6.00 a day, when used". Does this mean I am able to use my phone in countries on the O2 Travel Inclusive Zone (e.g. USA) for fr...