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Sony Xperia Z2 - Available for pre-order NOW!

Chris_K
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We have some more great news for you guys 😉

The Sony Xperia Z2 is now up for pre-order too! Head on over here to check out all the tariff and availability details > http://po.st/CeeYGb

651781-1_O2_Sony_Xperia_Z2_1200x627.jpg

As well as being available on our revolutionary O2 Refresh tariff, you also have the chance to bundle a Sony Xperia Tablet Z for just £99.99, saving a whopping £300! This is an amazing offer and stock is limited. Just to repeat... That's the incredible Tablet Z for a one-off £99.99 when you pre-order the Z2!

Go on, you're tempted right? I know I am... I can almost justify a third handset and second tablet 😉


UPDATE @ 28th May, 2014 - Q&A section added with common questions being asked, and their answers:

Why is the claim site still up? You said it’d be updated! This is closing on the 29th May.
Although we’ve received 2,200+ claims, a large chunk of these were duplicates or were using false data. As a result, we have not yet exhausted all 2,000 tablets we had available for this offer. As outlined in the offer terms, claims must be made prior to 29th May and as we still had tablets available, the site was left open for last minute claims until stock was exhausted. Although Z2 pre-orders were delivered to many on 1st May, some who opted to collect in store still have not actually collected them, so these customers still have until 29th May to get their claims in and assuming they pass validation, will also receive a tablet subject to stock.

Your terms say I’d have a tablet within 28 days of my claim. Where is it?
Due to  the Z2 launching on the 1st May, we had to wait 2 weeks from this date to begin our validations. The reason for this is because it allowed our validation team to ensure the handset wasn’t returned during the 7 day cooling off period. Unfortunately, due to the amount of claims we received during this first week, it took an extra week for us to get all of the returns data from our systems. Our validations began from 14th May and the 28 day delivery clause began from when you were validated. We apologise if this part of the offer terms was not made clear enough, or caused you any confusion.

Where are you now with claims and Tablet orders?
As mentioned above, we’ve had over 2,200 claims, several hundred of which were duplicates or using falsified data. To date, all claims have now been validated. You should have received an update by text alerting you that we have not forgotten about your claim. Of all validated claims, our team have placed around 500 tablet orders, most of which have been delivered. We have around another 1,300 tablet orders to place against accounts which we expect to be completed within the next fortnight. We are currently looking into the possibility of getting more staff involved in this process in order to speed it up and complete them sooner.

Why have some people received a 4G tablet and mine is Wifi?
The tablet offer has always been for the Wifi-only version, though within our allocation of 2,000 Tablet Z’s, some of these were a 4G+Wifi version. We allocated these 4G versions to the first customers to submit their claim, who subsequently passed our validation checks. For the majority of claims, customers will receive the Wifi-only Tablet Z as advertised – but if you were amongst the first, you could get the upgraded 4G version. Whichever version you receive, it’s worth the wait – we promise.

Which order were claims being validated?
Claims were validated in order they were received - eg, if you were the first to claim, you would have been the first to go through validation. In reality, not all of this has been straight forward as some customers submitted data that didn't match what we had on our systems or the account, so we've had to get in touch with some customers to correct these details. As such validating these small number of claims has taken a little longer than expected.

Why haven’t you been in touch sooner with this update?
Unfortunately the launch of the Z2 did cause us some issues. We were always aware the device would launch during the week commencing 28th April, but it wasn’t until much closer to this date that we got an official UK launch date. This had caused us some issues and along the way, our validations team had run into some unexpected issues which they have worked through tirelessly. Despite this, we can again confirm all claims to date have been validated and weather successful or not, you will receive a text confirming the status of your claim.


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viridis
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I do care about the tablet, being honest it's the ONLY reason I ordered And when o2 told me in chat (I saved logs) about there's only 2000 pre orders available so I shouldn't worry as I'll get a tablet, it's also the only reason I sold my iconia a700 for £100 so it covered the cost of the new one
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Anonymous
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Whoop!! Should get mine tomorrow. O2 store Bradley Stoke can't see a problem with supplying me with one tomorrow :)). Now to cancel the online order. Bet that will be a pain!!
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Anonymous
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If the store have stock can they forfil your online order if you asked for a store delivery or does your specific online order have to be delivered to store?

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viridis
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Has to be cancelled then re ordered apparently which in modern day is backwards
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Anonymous
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She told me on the phone all pre order collection stock had come in, she was sure they had for sale stock to, if not will tomorrow. My order online was for home delivery, so could the shop still fulfill it??? Waiting for a call back from them
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TheOnlyPaulV
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Situation update in Wigan.

After my chat with o2 (posted above) which states my phone will be ready today, I went to the store and they said not the case. Showed them the email, they said not the stores problem, Its mine as i ordered via click and collect.... but i did learn some thing interesting.

Click and collect and ordering online (thus not via the store) is a seprate arm of O2 wigan said. The click and collect orders do not come from O2 but via a rebranded, internal to O2, 2nd party. They have their own delivery dates and shipping procedures and are nothing to do with the O2 stores. This prob explains why theres so many differences of dates and opinion; your not dealing with O2, your dealing with a seperate company in effect. It also shows why some get theirs early and some not. Unfonrtunatly it also means, the Wigan store said, that even if wigan get stock in, they will NOT give me one of the stores phones as, even if they have left over, as im not really buying O2 stock, im buying from a seperate second party and thats where my money has gone and thats where my money has gone.

I recorded the convo for prosperity and then went to vodafone (Lots in stock, one on display,happy to sell one today), EE (2 stores, one pre order picked up already by the membe rof staff i spoke to, stock in both, none on display and wont sell today), three (dunno how many picked up already but stock in and but wont sell) and phones4u (have stock, wont sell me one but dont deal with O2 at all due to 'problems like this, more bother than they are worth stocking').

Also picked up sales numbers from the stores and all basically said sony would sell way more then 2000 in day one nationwide on their network, never mind week1, so late delivery will cause problems I think. Therefore if phone is in today, ill take it. If phone is in tomorrow morning at store opeing, ill take it. If O2 wait to send me a text or email past 10am and im cancelling as ill have missed out on the tablet and ill get one on one of the other networks.

Nothing to do with mods, nothing to do with not waiting, nothing to do with price, purely to do with 'first come first served' offer and lack of communication.

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Anonymous
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Haha sounds about right!! I'll just buy one tomorrow then cancel the pre order after!
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Anonymous
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I have just spoken to 'live chat', they have informed me that my order will be dispatched tomorrow with a 1 - 3 working days delivery.

A dispatched email will be sent with a tracking number.

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viridis
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O2 needs to clarify how things stand with people and tablets. Where is the first come first served and which website is updated when the 2000 are sold.
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Anonymous
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I now have a tracking number on my order???

 

But no details on the DPD sites says dispatched 29th April

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