Samsung Galaxy Note7 - Update from O2

[Chris_K]

27th February 2017 Update

Hi Everyone. This week we will be posting letters out to any customers who have not yet made arrangements with us to return their Samsung Note7 devices. If for any reason you misplace or do not receive it for whatever reason, here's a copy:

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We’ll soon block the Note7 from our network. It’s important that you get in touch today and we’ll get you back on track with a new device.

We’ll make switching to a different device simple, and give you £100 off the upfront cost. Or, if you prefer, we’ll cancel your Airtime Plan. Either way, we’ll cancel and refund your Device Plan.

Is your Samsung Note7 insured with us? We’ll also cancel your policy and refund your premium.

Simply back up your Note7, turn it off and call our hotline 0344 809 0202 or 202 free from an O2 mobile. Need a hand backing it up? Chat to an O2 Guru online.

For more details, visit http://o2.uk/Note7Update.

If you’ve already called us, please ignore this letter.

30th January 2017 Update

Hello everyone,

Samsung have notified us of their plans to release a new mandatory software update that will limit Note 7 devices to a 0% charge, effectively eliminating its ability to function as a mobile device. This software update is expected to be pushed out tomorrow, 31^st January, so if you are still using this device (which we don't recommend for your safety) please take any necessary steps to back up any important data while you can.

Why are you doing this?
To be transparent and clear, this is Samsung’s decision and is European-wide. This is a further step in Samsung looking to retrieve as many devices as possible so as to ensure customer safety.

I'm still using my Note 7 - what now?
Once your device downloads the mandatory update it will cease to charge. We understand the inconvenience this may cause and we want to make transitioning to another device as easy as possible. If you are affected by this, please contact us as soon as is convenient on 0344 809 0202. We will also be in touch in the coming days by email and letter with more details, including how to change to another device and return your Note 7 to us if not yet done so.

I've already returned my Note 7 - what does this mean to me?
If you've already returned your Note 7 to us, there's nothing further you need to do. If you're in this position, we anticipate you'll already have switched to an alternative device. If this isn’t the case though, we’d recommend you speak to us as soon as you’re able to on 0344 809 0202.

[viridis]

Tru do, innit

[MI5]

Yup 

[viridis]

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@MI5 wrote:

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@Gsdworld21 wrote:
I've read the ones that haven't been returned by 30th are gonna be remotely deactivated.

Sounds like an internet myth to me - there has been nothing of the sort suggested by Samsung.

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http://www.androidauthority.com/samsung-remotely-deactivate-defective-galaxy-note-7-715862/

Wtf, 

[MI5]

Hmmmm, still not convinced.

[Beenherebefore]

Nothing to do with Note 7 but battery related just take a look at this article >>>>

http://www.bristolpost.co.uk/man-left-with-horrific-burns-after-e-cigarette-explodes-in-pocket/story...

[Chris_K]

Hey guys, thanks for the questions over the weekend.

I can confirm that we received an initial small batch of replacement Galaxy Note7 devices from Samsung late on Friday evening and that these are now on their way to customers. These aren’t being done in alphabetical or random order - the very first pre-orders will receive the first replacements. This is a manual process with one of our back office teams so there’s no way of checking where you are in this ‘queue’ I’m afraid, but you will be notified prior to delivery.

Replacement Note7 devices should have a white sticker with a blue ‘S’ on it. This will be located beside the IMEI sticker (and other identifying info) on the cardboard box. If in doubt, you can also contact Samsung on 0330 7261000.

[Cleoriff]

Thanks for the update @Chris_K. Are these just the coral blue devices? Most people who have reported they have had a delivery notification say their order was in this particular colour..

[Anonymous]

Hi Chris, 

Sorry if this is re-posted! Will  all replacement devices be delivered to the customers address or will there be an option to collect from store? 

Thanks 

Vikki Lloyd 

[Anonymous]

Hi Chris, thanks for the reply.

However I got a missed call and text message from steve@O2 saying it's about my new Note 7 and that they will call again. However they have not. I called Customer services today and they don't know anything.

What should I do? I was one of those who pre-ordered the Coral Blue set.

[Anonymous]

I had a question but nevermind.  It's been answered further down.