Samsung Galaxy Note7 - Update from O2

[Chris_K]

27th February 2017 Update

Hi Everyone. This week we will be posting letters out to any customers who have not yet made arrangements with us to return their Samsung Note7 devices. If for any reason you misplace or do not receive it for whatever reason, here's a copy:

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We’ll soon block the Note7 from our network. It’s important that you get in touch today and we’ll get you back on track with a new device.

We’ll make switching to a different device simple, and give you £100 off the upfront cost. Or, if you prefer, we’ll cancel your Airtime Plan. Either way, we’ll cancel and refund your Device Plan.

Is your Samsung Note7 insured with us? We’ll also cancel your policy and refund your premium.

Simply back up your Note7, turn it off and call our hotline 0344 809 0202 or 202 free from an O2 mobile. Need a hand backing it up? Chat to an O2 Guru online.

For more details, visit http://o2.uk/Note7Update.

If you’ve already called us, please ignore this letter.

30th January 2017 Update

Hello everyone,

Samsung have notified us of their plans to release a new mandatory software update that will limit Note 7 devices to a 0% charge, effectively eliminating its ability to function as a mobile device. This software update is expected to be pushed out tomorrow, 31^st January, so if you are still using this device (which we don't recommend for your safety) please take any necessary steps to back up any important data while you can.

Why are you doing this?
To be transparent and clear, this is Samsung’s decision and is European-wide. This is a further step in Samsung looking to retrieve as many devices as possible so as to ensure customer safety.

I'm still using my Note 7 - what now?
Once your device downloads the mandatory update it will cease to charge. We understand the inconvenience this may cause and we want to make transitioning to another device as easy as possible. If you are affected by this, please contact us as soon as is convenient on 0344 809 0202. We will also be in touch in the coming days by email and letter with more details, including how to change to another device and return your Note 7 to us if not yet done so.

I've already returned my Note 7 - what does this mean to me?
If you've already returned your Note 7 to us, there's nothing further you need to do. If you're in this position, we anticipate you'll already have switched to an alternative device. If this isn’t the case though, we’d recommend you speak to us as soon as you’re able to on 0344 809 0202.

[MI5]

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@Anonymous wrote:
MI5 your quiet rude

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Not at all, I was addressed by the poster using capital letters for emphasis, so I did the same.

Some don't seem to understand the risks and think it's OK "as long as you watch the temp". Well it's not OK at all. I'm just trying to get that across to people who don't understand.

[Anonymous]

Come on people it's very clear Samsung state you should power down the device and not use it, you can't get any clearer than that. If you don't have another device to use then pester O2 for a loan device and if you get nowhere then take @Toby advice up and send him a Private Message.

No one should ignore the safety warnings despite how tempting it is because there is no public reports of UK explosions.

[Anonymous]

OK so live chat have been no help at all.

This is basically the message I got:

- I cannot help you with your exchange unless you want to return the phone

- You have to wait for us to contact you, most likely by email regarding your exchange

- I cannot help you cancel your contract

Frustrated.

[Cleoriff]

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@Anonymous wrote:
MI5 your quiet rude

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No @MI5 is not rude at all. He is an extremely experienced and knowledgeable Samsung/Android user.

He is informing people of the possible risks of using a dangerous device when they have been advised not to.

Me? I am only an experienced nurse who has seen first hand the results of batteries and chargers exploding. Not a pretty sight. If advised by Samsung and @MI5 to power off my device ..I would be doing exactly that....

[Anonymous]

I don't think you realise FosterSteele, they have to say that, if they didn't and it happens to you, you could sue the pants off them. But because they've warned you, you don't have a leg to stand on if the phone was on.

[Anonymous]

And I take it Cleoriff you've seen the results of bondage and people still do it. You've seen the results of people sticking their fingers in electric plug sockets but there are some crazy people who still do it. You've seen the results of scolding hot water burns but people still think they can be clever and pick up a pan or cup of hot boiling water.

[TreggyIII]

What I'd really like to know, is EXACTLY what Samsung have done to make these new 'S' sticker devices safe? I've seen posts on various forums by people who have received these 'new' devices, but have wildly unlikely reported manufacturing dates (like a day or two after the initial press release by Samsung).

How on earth did they research, re-engineer, redesign and re-manufacture in such a short space of time?

Are they literally just capping all new devices at 60% charge and chucking an 'S' on the box?

Seriously, I know we're all moaning about having to wait so long for a replacement, but hasn't anyone else thought 'hold on a minute...from a technical standpoint, Samsung have fixed that issue awfully quickly!'?

Can't help but wonder if we're now looking at a 2100mAh device.

[auntyk26]

This is getting silly people ignoring the safety advice, it's it really worth risking injuries to yourself or loved ones????

[gmarkj]

While unrelated to the Note 7 issue, a friend from uni has had a phone explode in his pocket.
He suffered burns to most of his leg, but also both hands as he tried to get his trousers away from his skin and pat out the flames.
Two months later he still had a hole in his leg about an inch deep and the size of a £1 coin...
There was no warning - it got warm about 2 seconds before going up and he had no chance to get it out before it caused damage.
Imagine the damage it could cause if left on charge on a side somewhere while asleep or out of sight?

[Gsdworld21]

The issue isn't with each other. We all have different views and undoubtedly we're all p***ed off beyond belief as to how this has been handled. If it was dealt with as promised by Samsung/O2 we'd all be telling each other about how amazing our new toy is instead of dealing with the CS daily which to them no doubt they couldn't care less how we feel. I think they're holding back in the hope we change the order for the S6 S7 or even iPhone. Just look forward to the compensation which will probably be a screen protector lol 😁