Welcome & News

[Valerie]

As a pay and go customer I would have preferred £10 off something in a  'real'  shop as I could then have had £10 off a case for my Iphone .... but can't see anything in the  'priority moments'  except cinema tickets, dining out etc none of which I can use ...  or lots of things that are not based anywhere near where I live ...

But at least the extra 10% on September top up will be nice thank you .. and yes, got the text this morning

Val

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Abs wrote:

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timharding wrote:

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Tim, just to clarify, the gesture of goodwill that we have agreed to offer to all impacted customers due to the disruption and inconvenience caused last week is 10% off for pay monthly & 10% extra top-up for pay&go customers not the £10 O2 voucher. 

The £10 O2 voucher that can be used in store via O2 Priority Moments is announced as a *thank you* to all our customers for supporting us through an unprecedented and difficult period that we all have witnessed. If you're a fan of O2 Priority Moments, I'm sure you'll won't miss it on your feed

Thanks, Abs

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[berkshirelass]

It's nice to see the level headed customers coming through.

Can you not use the £10 voucher in an O2 shop, is it not printable?  If not, maybe this is something O2 might wish to consider as well?

[jonsie Level 59: Quartermaster]

 You can use the voucher instore. The voucher comes to you via Priority moments.

[ShadowCreepr]

Are there still some issues that have not been corrected? Even though the ability to call out/receive calls has been corrected I still have issue with the message confimation notification not always working (ie the pop-up; 'Your message was sent, your balance is £10.00'). I have even check with the local 02 store and they told me it is a network issue. I have even reset my phone back to factory specs but it has not fixed the problem.

[DaveC Level 19: Quirky]

There does seem to be a problem with the balance notification, but it is nothing to do with the outage. Personally, that was the first thing I got turned off as I find it annoying.

[Valerie]

Ohhh goody ....    thanks for that O2 ...  will keep an eye out come September 

Val

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jonsie wrote:

 You can use the voucher instore. The voucher comes to you via Priority moments.

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[Wolf74]

I cannot understand why anyone would want to leave O2 because of the network problem the other week, no matter what personal circumstances - there are still landlines (BT) for example! I was effected and the compensation is a bonus! Thanks O2! People have to remember that things go wrong sometimes!
Out of curiosity, can I use the £10 voucher towards my mobile phone bill instead?

[perksie Level 58: Overseer]

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Wolf74 wrote:
Out of curiosity, can I use the £10 voucher towards my mobile phone bill instead?

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No, it can only be used in the O2 shop.

I would have liked the chance to donate the £10 to charity.

[Valerie]

My husband is also a pay and go O2 customer, but unfortunately he didn't get the text so presumably he won't get the offer ?

Val

[madmark35]

I am still getting problems with coverage.... My iphone 3gs works fine away from my home town but as soon as I get home I have no network coverage (B95 5LJ) I have been into the O2 shop and they have given me a new sim card but it still seems to have a problem, other people in my town have problems as well but then others seem fine... I am seriously thinking of changing to Orange, this from someone who has been a O2 customer for about 15 years.