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perksie
Posts: 18,183
Topics: 119
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Registered: ‎29-07-2008

Re: O2 network coverage disruption UPDATE - 18/07/2012 14:35


Valerie wrote:

My husband is also a pay and go O2 customer, but unfortunately he didn't get the text so presumably he won't get the offer ?

 

Val

 

 


Did you read the first post in this thread?

 

http://community.o2.co.uk/t5/Welcome-News/O2-network-coverage-disruption-UPDATE-18-07-2012-14-35/td-...

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Legacy O2 Standard Broadband (temporarily) - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4
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Valerie
Posts: 24
Registered: ‎09-06-2012

Re: O2 network coverage disruption UPDATE - 18/07/2012 14:35

Guess it will come later then ?
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perksie
Posts: 18,183
Topics: 119
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Registered: ‎29-07-2008

Re: O2 network coverage disruption UPDATE - 18/07/2012 14:35

I would think so, I doubt they would send about 23 million texts all at the same time.

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Mac123
Posts: 2
Registered: ‎11-07-2012

Re: O2 network coverage disruption UPDATE - 18/07/2012 14:35

Since the network was down last week, nearly every single night since my signal completely disappears on my phone, and so when I notice it the next morning I have to reboot my phone to get it back to full signal again. Has anyone else been having problems still with their network?

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Wolf74
Posts: 5
Registered: ‎24-07-2012

Re: O2 network coverage disruption UPDATE - 18/07/2012 14:35

From what I can gather, everyone is getting the £10 o2 voucher, but you will have to register and download it from priority moments during September. I believe that if you were effected directly by the tech glitch, you will receive a text apologising for which you will receive 10% discount or extra.
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Valerie
Posts: 24
Registered: ‎09-06-2012

Re: O2 network coverage disruption UPDATE - 18/07/2012 14:35

Well he didn't get the text and it did say previously that everyone would be informed by the 27th. He lost signal same as I did
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perksie
Posts: 18,183
Topics: 119
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Registered: ‎29-07-2008

Re: O2 network coverage disruption UPDATE - 18/07/2012 14:35

Valerie wrote:

Well he didn't get the text and it did say previously that everyone would be informed by the 27th. He lost signal same as I did


Contact O2, they are the only ones that can help.

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Valerie
Posts: 24
Registered: ‎09-06-2012

Re: O2 network coverage disruption UPDATE - 18/07/2012 14:35

To be honest I don't think he is really bothered ...    only uses it if he is out somewhere and wants to contact me - he could build you a car with spare parts, but other technology goes over his head  lol ...  I even got him one of those phones for folks who want large buttons and just want to use it as a phone or a text (which he can't do !) His £10 top up lasts ages and ages !

But I have sent for one of those new gogo pay and go sims to put into the cheapie phone I just keep for emergencies

Val

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mmotteux64
Posts: 3
Registered: ‎31-07-2012

Re: O2 network coverage disruption UPDATE - 18/07/2012 14:35

In response to the £10 voucher offered by O2 to its customers


Q. What can you buy with the voucher?

A. The voucher can be redeemed on anything in store, with the exception of Pay & Go top-ups and Pay Monthly bill credits. For example, customers can choose to get £10 off a new handset (even if bought with a contract) or spend the voucher on any of the accessories in our extensive range.  It’s only one voucher per transaction and no change will be given if you spend less than £10.


I don't consider 02's range of accessories "extensive" since there is not anything in O2 UK stores that accommodate people with  regards to assistive hearing equipment such as headsets, or bluetooth products, induction loop etc.  Hearing impaired people  would also like to spend their money!!!

Will O2 be making a provision for  headsets compatible with hearing aids and cochlear implants. i.e making use of technology that has induction loop on this offer? Many of hearing impaired customers would like to take the opportunity to their free voucher too and be included in what is on offer.

 

Come on O2 - include us in!!

 

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mmotteux64
Posts: 3
Registered: ‎31-07-2012

Re: O2 network coverage disruption UPDATE - 18/07/2012 14:35

Can anyone tell me who I can send the above query to? It seems the department responsible for queries don't bother answering....

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