on 18-07-2012 17:43
Hi, can anyone tell me how to reply to a message & keep that quote in my reply please? I can't work out how to do it sorry! :-(
Reply to the post you want to quote and just above the reply box there is a 'Quote' button.
Adam is too quick I had to delete mine to avoid duplication.
on 18-07-2012 17:45
on 18-07-2012 18:05
on 18-07-2012 18:13
It sounds as though your new sim hasn't been provisioned yet. Speak to customer service either by phone or O2 Chat and ask them to check the sim transfer status. Have a note of the new sim number with you. It's the 19 digit number on the back of the sim card.
on 18-07-2012 18:15
Usually the old sim is disconnected, at which point you remove it from the phone and insert the new sim card. Periodically reboot the phone with the new sim card in. It can take 24 hours for the transfer to go through.
on 18-07-2012 18:22
on 18-07-2012 18:23
on 18-07-2012 18:29
So lets understand O2s idea of "the O2 way"or"valued customer" Not apparently when it comes to money! So I get aprox £2 so called compensation ie 10% of my £20 plan! Then I walk into a shop with my £10 voucher,O2 takes a £10 hit on there large profit margin and I fund my own compensation,and more likely grow the profits for O2 in the process! I can already hear the stampede for the exit doors when contracts allow! Sorry to see that O2/Telefonica are under such financial pressure!
This is a goodwill gesture and many have accepted it as that, O2 were under no obligation to pay anyone, as they are under no obligation to guarantee a continuous service.
It's in the terms you agreed to, and similar to all the other networks.