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If you use an @o2.co.uk email address you were given previously as part of a broadband or mobile phone package, we’re sorry to tell you that this service is soon coming to an end.
Why?
While some people used these free email accounts, the vast majority didn't, and instead have been using popular other email services like Gmail or Outlook (Hotmail) instead. From 7th June 2016, all o2.co.uk email accounts will be closed and you’ll be unable to send or receive emails using your o2.co.uk account from this date.
What about all my emails, attachments and contacts?
We can show you how to transfer your contacts, email addresses and attachments to Gmail and Outlook. Just make sure you move them before your o2.co.uk email account closes on 7th June. Unfortunately, we can’t transfer them to Yahoo! Mail, so you’ll need to set up either a Gmail or Outlook account to move them.
Likewise, if you use your O2 email address as your log-in for any online services, like banking or shopping, you'll need to update those too. Some customers manage their O2 account from their o2.co.uk email address. If you do too, take a look at www.o2.co.uk/myo2 where you can see your balance, check your bill and get the low down on your account any time you like with My O2.
We’ll be in touch again before June 7th, just to remind you of what’s happening. Until then, we hope this won’t cause too much trouble.
Got any questions or concerns?
Please let us know below – we always welcome and appreciate feedback. If you need more help transferring your emails and contacts, feel free to speak to an O2 Guru - Just check out Live Chat here, or pop into one of our shops.
Remember you can find more info on everything mentioned above here on our website
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So transfer your contacts elsewhere and delete O2 webmail?
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Yeah, just stop logging in.
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Hi @Anonymous Can't you just cancel/delete the account yourself? if your Outlook account is up and running and contacts transferred ...you surely have no further need for Webmail?
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@Anonymous wrote:
OK, O2 Webmail etc should NOW be closed!
So when will my O2 email account be cancelled so I stop getting all the spam forwarded to my Outlook.com account?
No one appears able to answer that question.......
@Toby any updates?
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@Anonymous wrote:
I guess I'll be the 1st one to come hear having not known/being told this was happening!
Well done o2, customer service at the forefront of what you do yet again! So how do I now get the auto forward on to an alternate email address?
You certainly aren't the first @Anonymous, Sadly the only thing you can do now is contact customer services
