on 08-03-2016 14:57 - last edited on 10-03-2016 11:09 by Toby
If you use an @o2.co.uk email address you were given previously as part of a broadband or mobile phone package, we’re sorry to tell you that this service is soon coming to an end.
Why?
While some people used these free email accounts, the vast majority didn't, and instead have been using popular other email services like Gmail or Outlook (Hotmail) instead. From 7th June 2016, all o2.co.uk email accounts will be closed and you’ll be unable to send or receive emails using your o2.co.uk account from this date.
What about all my emails, attachments and contacts?
We can show you how to transfer your contacts, email addresses and attachments to Gmail and Outlook. Just make sure you move them before your o2.co.uk email account closes on 7th June. Unfortunately, we can’t transfer them to Yahoo! Mail, so you’ll need to set up either a Gmail or Outlook account to move them.
Likewise, if you use your O2 email address as your log-in for any online services, like banking or shopping, you'll need to update those too. Some customers manage their O2 account from their o2.co.uk email address. If you do too, take a look at www.o2.co.uk/myo2 where you can see your balance, check your bill and get the low down on your account any time you like with My O2.
We’ll be in touch again before June 7th, just to remind you of what’s happening. Until then, we hope this won’t cause too much trouble.
Got any questions or concerns?
Please let us know below – we always welcome and appreciate feedback. If you need more help transferring your emails and contacts, feel free to speak to an O2 Guru - Just check out Live Chat here, or pop into one of our shops.
Remember you can find more info on everything mentioned above here on our website
on 22-08-2016 09:22
on 22-08-2016 09:22
on 23-08-2016 21:17
Never receied a single warning and have been receiving emails up until Aug. Luckly my holiday confirmation came before. Not Happy!!!!!
on 24-08-2016 03:55
on 24-08-2016 03:55
on 25-08-2016 22:38
Try sending a mail to your O2 address from an external system.
I haven't had a mail rejected yet and nothing gets through to the mailbox so they are just being dropped or queued somewhere. Maybe they go to the same place as the mythical closure communications.
People sending you mail won't know you aren't getting it.
on 25-08-2016 23:15
on 31-08-2016 23:27
Hi Toby,
Please, PLEASE, please can you arrange to stop accepting email on mailboxes you deactivated 3 months ago?
I used my o2 email address for 10+ years and although I have changed and notified most people I can think of, I still get calls and feedback every couple of weeks form important legacy contacts who think I am ignoring their repeated emails to my barred o2 address ... they do not know the service is suspended and I am not getting the emails that are accepted as deliveered to the o2 mail servers... if the emails bounced back at them they would know to make alternate contact.
I have been sending test emails from Gmail every couple of weeks to my old o2 address and you just keep blindly accepting email with a confirmation the mail has been delivered ... what are you doing? Just mass deleting? This is not on.
I have tried calling support multiple times and their best answer is "Call Sky".
on 01-09-2016 07:27
on 01-09-2016 07:27
on 01-09-2016 08:45
on 01-09-2016 08:45
Hi @Anonymous,
Sorry to hear about this! Have you talked to Sky at all? What did they say?
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on 01-09-2016 09:15
on 01-09-2016 09:15
on 01-09-2016 09:18
on 01-09-2016 09:18