Hi everyone,
My name is Leonard and as part of the plans we’ve been discussing in the forum, I’m been brought on board to help further evolve the forums as an exciting and interesting place for anything around O2. I’ve recently moved from warm and sunny Gibraltar, where I was responsible for the world’s largest poker community, managed by 500 freelance and full time employees across 19 different languages.
While getting up to speed with everything within O2 in recent weeks, I’ve been looking from the sidelines and I must say, I’m very excited about getting to know everyone. It’s also been great fun working with Abs, Paul and the other guys from the social media team. Over the next few months, we’ve got some great stuff planned for you.
In the next few days, we’ll be making a couple of changes to further support discussions, learning and supporting one another. Nothing too dramatic, but I just wanted to give you a quick heads up about the changes we’re planning to make:
1. Naming of ranks
The current rank structure is focused quite heavily on the word newbie and once you’re past that, you’re not really able to gain any ranks anymore. Although the rank newbie is fine, we feel that quite quickly you are no longer a newbie so we’re planning to add some more interesting ranks.
We want to make participating in the community a lot more fun and we’ll therefore implement 50+ brand new ranks (the names of which will be revealed as people start to gain them) and completely rework how those are calculated. Basically, you’ll be rewarded for any form of participation in the community and you will even keep gaining ranks on the highest levels.
2. Board structure
To make sure the boards are as active as they can be, we have looked at where the activity takes place at the moment. Some of the current sections only have 1 post per month, so we feel it’s better to merge those inactive ones.
There are two main advantages to this:
- It’ll be easier to decide where to post
- For new users, it’ll be less ‘scary’ to post in an active board
After having analysed the different boards, this means we’ll move from 18 (or 22 if you’re a super user) to 9 boards.
The board structure will look as follows:
- Welcome & News
- Pay Monthly and Pay & Go
- Mobile or Home Broadband and Home Phone
- O2 Wallet
- Other Services
- Android Devices
- Apple Devices
- Other Devices
- Off topic & community suggestions
We’ll keep all of the existing threads, but you might initially struggle to find a few, which is to be expected when something like this changes.
Other than that, we haven’t planned any major changes for the moment. However, as part of our service offering improvements, we’ll be hosting a Q&A session with our Sales & Service director who will be answering all your questions and taking your feedback and suggestions from this thread: http://community.o2.co.uk/t5/Latest-O2-Info/Ask-the-Director-How-can-we-make-your-life-even-better-c...
I’m really looking forward to working with you all and if you have any suggestions for the future, please let me know.
Hope to speak soon!
Leonard
