Community rewards June 2016

[Martin-O2]

Hey guys, 

It's been a crazy month with all the politics and wet weather we've been having but there's one thing you can rely on to put a smile back on your face, the community rewards! 

For those not in the know each month we like to reward members who have made an extra effort in the O2 community with discounts for their Pay as you Go or Pay monthly accounts.

We also ask you, the community to nominate a post or topic that you you felt made an awesome contribution to the community. This months nomination winner was @Anonymous's brilliant review of the Microsoft Lumia 550! 

The remaining rewarded members are listed below. If your on the list please send me a private message with the O2 number you'd like credited. 

Gold - £20 Credit/Monthly Discount

@MI5

@Cleoriff

@Anonymous - Nomination winner!

Silver - £10 Credit:smileywink:/Monthly Discount

@jonsie

@Anonymous

@viridis

@Bambino

Bronze - £5 Credit/Monthly Discount

@Beenherebefore

@gindygoo

@PhoneDoc

@adamtemp64

Copper - £2.50 Credit/Monthly Discount

@Curr946

@gmarkj

@PhoneChanger

@Cairdeas

@Anonymous

@Daddydoink

@Anonymous

@Anonymous

@Anonymous

@Anonymous

@Anonymous

@darrengf

@evantkh

A big thank you to all for your efforts over the last month! 

[jonsie]

It is @MI5 I am referring to. Look at his post count and solutions and compare that with a review. I have many solutions this month. Maybe that has been removed from the magical formula. I have so much going on at the moment that maybe my time is better spent elsewhere? 

[Cleoriff]

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@jonsie wrote:

It is @MI5 I am referring to. Look at his post count and solutions and compare that with a review. I have many solutions this month. Maybe that has been removed from the magical formula. I have so much going on at the moment that maybe my time is better spent elsewhere? 

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No it damn well wouldn't actually @jonsie!

I rely so much on you and @MI5 to stop me sliding back into the world of technophobia. Others rely on you as well...

[jonsie]

I hate to throw excrement into the fan but I felt it had to be said. Disillusioned with it all? Damn right I am.

[Toby]

Hi @jonsie,

As more members have joined the community, the amount of rewarded members have spread out a bit. The lower tiers have started to include more members, as more are offering to help and comment on the community. Platinum rewards are still here. It's just a very high amount to achieve and sometimes it doesn't happen.

Nothing has changed from our side at all and I shan't be going into detail as to how the rewards are calculated as you know. It is based on a number of different factors.

If you feel that a certain member has been under-rewarded, feel free to send me a PM with the details. Happy to discuss it, but if its about a certain person, it needs to be done privately :).

[viridis]

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@Toby wrote:

Hi @jonsie,

As more members have joined the community, the amount of rewarded members have spread out a bit. The lower tiers have started to include more members, as more are offering to help and comment on the community. Platinum rewards are still here. It's just a very high amount to achieve and sometimes it doesn't happen.

Nothing has changed from our side at all and I shan't be going into detail as to how the rewards are calculated as you know. It is based on a number of different factors.

If you feel that a certain member has been under-rewarded, feel free to send me a PM with the details. Happy to discuss it, but if its about a certain person, it needs to be done privately :).

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If I may.

@MI5. 

The workload done by him is rivalled only by paid members of o2 customer service staff, and even then most times they come here. Seriously, I look at boardreader and see his 300~ posts per week and each month for the last 4 months or so, seen rewards and just thought it's not relative anymore. 

@jonsie is posting from literally half the world away, and I imagine his wife is a bit perplexed as to why. As, apparently jonsie is getting too.

Just my opinion, but I'd be lying if I said I felt otherwise. 

[Toby]

They are both fantastic here @viridis. Absolutely no arguments from me

[jonsie]

@Toby

I'm trying to justify mine and @MI5 existence here. At the moment I and I'm sure others are completely baffled. How does someone who has started a thread to solely complain justify a reward. Makes no sense to the many regulars. As you know there are some 6 hours time difference here and I log on when most in the UK are asleep.

I'm sorry if the question has caused a problem but I think I'm justified in asking. How does someone with more posts and solutions, not counting kudos, receive the same award as someone doing a one-off review? I really do wonder if the algorithm needs to be dumped to coin a phrase.

[Toby]

Hi @jonsie,

We can review the system at any time and I definitely will here if there is a frustration. One-off reviews are also really valuable to us and said members and should absolutely be rewarded, especially when its a nomination from other members.

Members who complain can often have very valuable points to make and comments that we can learn from and share with the rest of the team. They may also help others while here. I get your point and we'll review it, but this can and will happen occasionally.

Rewards are  way of us saying thanks for sharing good feedback, helping others and creating lovely content that's interesting to others. It shouldn't however be the sole reason to exist here on the community and that's not why we do it. If you want to be a part of the community, that's great and entirely any member's personal choice :).

[Cleoriff]

Ok then let me have my say openly @Toby. I don't post for rewards. I don't need them and they weren't here when I started on the forum. However, it was introduced and was a nice gesture on the part of O2.

I do get a lot of solutions...but rarely for anything technical.

So ...I learn every day from the experts on here. Three years on and I am considered an 'expert' by my family...(a bit of a joke...but everything I tell them is because I have learnt from guys I consider untouchable with their knowledge and expertise on here)

My comments are personal to me...It simply means there is no way I should be getting the same reward as @MI5 or @jonsie (on a lighter note this doesn't mean you can slide me down the ladder....)

[jonsie]

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@Toby wrote:

Hi @jonsie,

We can review the system at any time and I definitely will here if there is a frustration. One-off reviews are also really valuable to us and said members and should absolutely be rewarded, especially when its a nomination from other members.

Members who complain can often have very valuable points to make and comments that we can learn from and share with the rest of the team. They may also help others while here. I get your point and we'll review it, but this can and will happen occasionally.

Rewards are  way of us saying thanks for sharing good feedback, helping others and creating lovely content that's interesting to others. It shouldn't however be the sole reason to exist here on the community and that's not why we do it. If you want to be a part of the community, that's great and entirely any member's personal choice :).

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Sounds a little like an ultimatum @Toby and gets away completely from the point I was trying to make

Rewards to any of us have always been a bonus and are by no means an incentive to post to try and help fellow customers. Don't take this personal but you must have seen an increase in post count at the beginning and end of every month. Most of us have been here long before rewards were introduced and quite happy to pass knowledge and understanding to customers. 

This is the reason we are here. If you think otherwise I will gladly donate my rewards to a charity of your choice and I'm sure others will do the same.

This is essentially a customer help forum when all is said and done don't you think?