23-06-2012 17:19 - edited 26-06-2012 17:53
Ever wonder if you could ask a question or forward an idea directly to a person who is involved in making top decisions for our company? Well, here's that wonderful opportunity for you!
On Tuesday, we’re conducting our first ever Q&A event on the O2 Community that will be hosted by our Sales & Service director. He will be responding to your questions and taking any feedback/ suggestion on this thread between 16:00 – 17:30. So, get your thinking caps on!
How can we make your life even better connected: what are the products, services and experiences we can either improve or introduce?
NOTE: The thread is now closed and we'd like to thank everyone for posting their questions and feedback.
on 25-06-2012 11:06 - last edited on 25-06-2012 12:28 by Liam_B
Hi. Thank you for taking the time to answer our questions today. I live in a location that does have some o2 coverage. However my flat is at the back of a converted house and I am lucky if I can get one bar of coverage. I therefore have 2 contracts one with o2 and one with Vodafone as they offer a Sure Signal. It costs me a lot more each month to have 2 contracts but I want to stay with o2 and don't see an alternative.
I know that for well over 6 months you have been trialing the a similar product with the o2 Boost Box. So to cut a long story short do you have any updates on when it will be available? If it isn't is there anyway you can add me to the trial. I have tried to get added but to know avail. It would make me life so much easier if I could make and recieve calls in my home. There are blackspots on all networks and the suresignal is a godsend and I am sure the Boost Box will be too for thousands of people like me. I don't want 2 contracts and numbers just to get coverage at home! Many thanks for reading and taking the time.
MOD EDIT: Personal Information Removed
25-06-2012 15:49 - edited 26-06-2012 10:22
1 Improved 3g in rural areas
2 Increased minimum data allowance (1GB) especially on business contracts
3 Increased o2 LLU in rural exchanges
4 Introduce a lifetime emergency payg sim that has no requirements for minimum topup or the need to make a call every 6 months to keep the sim active.
5 Include 0800 0500 numbers as part of your mins allowance
on 25-06-2012 16:15
on 25-06-2012 16:20
Update us with the position on the upgrade of the network ( promised some months ago) and more important the current progress in fibre optic broadband.
on 25-06-2012 16:20
on 25-06-2012 17:46
I would like to see a concerted effort to improve the stability of the O2 main web site.
It always seems to suffer broken links, out of date pages etc.
The help pages are very sparse with limited information in many areas.
on 25-06-2012 18:07
on 25-06-2012 19:21
on 26-06-2012 10:21
An excellent suggestion for a new tariff here: