on 29-04-2016 12:13
on 29-04-2016 12:13
I am on o2 refresh and took out a 2nd o2 contract with CPW last month to get the new Galaxy S7 so currently have 2 phones and 2 numbers.
My contract with o2 refesh has 3 months left on it at the minute. I've had this number for 15 years and would like to keep it if possible.
If i pay off the remainder of the o2 refresh contract will they allow me to keep this number and transfer it over to the CPW contract?
If so whats the best way to do this and who do i contact?
Thanks
Solved! Go to Solution.
29-04-2016 12:23 - edited 29-04-2016 12:23
29-04-2016 12:23 - edited 29-04-2016 12:23
Yes, they will.
Pay off your device plan first, through MyO2 or over the phone, then request the number transfer.
Simple as that
Just to add, call CS on 202 - don't be tempted to use live chat.
29-04-2016 12:23 - edited 29-04-2016 12:23
29-04-2016 12:23 - edited 29-04-2016 12:23
Yes, they will.
Pay off your device plan first, through MyO2 or over the phone, then request the number transfer.
Simple as that
Just to add, call CS on 202 - don't be tempted to use live chat.
on 29-04-2016 12:24
Just call customer service, they will transfer the number to the new account which will automatically close the Refresh and produce a final bill.
on 29-04-2016 12:39
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here