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Level 1: Joiner
mandy2312
Posts: 1
Registered: ‎26-12-2012
Accepted Solution

sim not provisioned mm #2

Hello

 

I just upgraded my phone and I had to order a replacement sim at the same time. I've put the new sim in the phone (sony xperia) and it's given me the message 'sim not provisioned mm #2' and I can only make emergency calls.

 

I can't do the sim swap as I don't have the old sim card. What is the best thing for me to do?

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Level 25: Hard Hitter
steersy
Posts: 1,466
Registered: ‎14-11-2012

Re: sim not provisioned mm #2

Its a phone call into customer services I think, having never had to do a sim swap I do not no what info you need to input for the online sim swap.

My Opinions are my own but if you do not like them it is because I am telling you the way it is.
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Level 25: Hard Hitter
steersy
Posts: 1,466
Registered: ‎14-11-2012

Re: sim not provisioned mm #2

From reading it you do not need the old sim.

http://swapmysim.o2.co.uk/

My Opinions are my own but if you do not like them it is because I am telling you the way it is.
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stuart1983
Posts: 4,189
Kudos: 214
Solutions: 189
Registered: ‎22-04-2012

Re: sim not provisioned mm #2

Go to live chat, contact us at bottom of page click live chat or pop into your local store & they will do the sim swap, they don't need your actual sim, just your mobile number

iphone 4 16gb o2 unlimited, iPad 2 16gb wifi only
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Level 25: Hard Hitter
steersy
Posts: 1,466
Registered: ‎14-11-2012

Re: sim not provisioned mm #2

LIve chat closes at 11pm.

My Opinions are my own but if you do not like them it is because I am telling you the way it is.
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Level 44: Clearly Talented
Liquid
Posts: 5,942
Registered: ‎18-09-2012

Re: sim not provisioned mm #2

You'll need the old sim to recieve the confirmation txt. Just to confirm its you and not some idiot.
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told :smileywink:
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