on 26-12-2012 22:25
I just upgraded my phone and I had to order a replacement sim at the same time. I've put the new sim in the phone (sony xperia) and it's given me the message 'sim not provisioned mm #2' and I can only make emergency calls.
I can't do the sim swap as I don't have the old sim card. What is the best thing for me to do?
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on 26-12-2012 22:31
Its a phone call into customer services I think, having never had to do a sim swap I do not no what info you need to input for the online sim swap.
on 26-12-2012 22:49
Go to live chat, contact us at bottom of page click live chat or pop into your local store & they will do the sim swap, they don't need your actual sim, just your mobile number
on 26-12-2012 23:25