"Value added service"

[Anonymous]

I was on holiday in Europe recently and accidentally turned on date roaming one day while trying to brighten the screen (they're next to each other and I couldn't see what I was doing properly due to reflections - hence the need to brighten it).  I turned it off immediately, but not before the phone had downloaded a tiny bit of data.  I knew I'd be charged £1.99 for it, and sure enough, it's on my bill, itemised for the day in question as £1.66 (which comes to £1.99 with VAT). It's itemised as "O2 travel data" as you'd expect. So far, so good.

But there's a second chage on my bill of £1.66 (£1.99 inc VAT).  It's in a different section of the bill headed "Other charges and credits" and is simply described as "value added service" with no further clue as to what it relates to. I only turned on data roaming that one time, so it can't be that, as it's already itemised in the bill (£1.99 is the flat daily rate)- and  in any event, if the charge related to O2 travel, I'd expect it to be shown as that, with details of the date, as it was with the other £1.66 charge.

Has anyone else had this?  I should only have to pay the £1.99 once for the O2 travel, as I only used it (accidentally) on one day.  It wasn't late in the evening, so it didn't straddle two days.  I'm not too happy about paying for something without knowing what it is.

Thanks in advance

[MI5]

I can confirm that O2 Travel is only charged once.
Is you actual bill higher by £3.98 as it could just be listed in different sections of the bill....?

[aldaweb]

Some charges are aggregated in one part of the bill and then itemised elswhere, however check as MI5 has suggested that you haven't had the higher figure added to the total.

[jonsie]

Normally it is listed twice but only charged once.

[Anonymous]

Thanks - yes, I'd actually checked that.  The bill is £3.98 higher and the charge has been added twice.  As I say, in one place it's clear what it's for and as I expected, in the other place there's no clue what it relates to.

[MI5]

In that case you'll have to check with CS, sorry....
http://www.o2.co.uk/contactus

[Anonymous]

Thanks - but this has definitely been charged twice.  And I've tried the chat online numerous times, but as soon as it connects it ends the conversation... Ho hum!

[Bambino]

Calling Customer Service on 202 from your mobile would be your best option. It's a free call.

[Anonymous]

Thanks. Yes - the reason why I havne't tried that so far is that we don't have mobile reception at home, so I'll have to wait till next time I'm out and it's not raining!

[Bambino]

Try The TuGo app for home. It's not perfect, but might help you to make calls from home over WiFi.

http://www.o2.co.uk/apps/tu-go