on 30-03-2015 17:29
on 30-03-2015 17:29
ok so I come back from hiliday and there's a big o2 bill waiting for me so I look on internet at my account and decide to ring o2 on my mobile to clarify things.
I'm pretty certain I didn't dial a premium number to speak to them (why would I when its free to call them from mobile) anyway I now have a bill for £14 for one call to 02.
My question is has this happened to anyone else?
on 30-03-2015 17:35
on 30-03-2015 18:01 - last edited on 30-03-2015 20:53 by BrendonM
on 30-03-2015 18:01 - last edited on 30-03-2015 20:53 by BrendonM
i'm pretty sure I did but in my history it says this I dialled, not sure where I would have got this number from, if not from o2 site, as that was all I did, look on line at my bill , but I can't find that number on their site
on 30-03-2015 18:04
on 30-03-2015 18:04
Well that's definitely a premium number so maybe you dialled it in error if it's in the call log.
on 30-03-2015 18:06
on 30-03-2015 18:06
30-03-2015 18:13 - edited 30-03-2015 18:15
30-03-2015 18:13 - edited 30-03-2015 18:15
30-03-2015 18:19 - edited 30-03-2015 19:09
30-03-2015 18:19 - edited 30-03-2015 19:09
@Bambino wrote:If you Google that number it comes back as a number in China.
It sure does and most definitely isn't o2 CS 😞
Edited to remove phone number.
on 30-03-2015 19:01
yeah but if you ring the number it is directed straight to o2
Now I only looked at the my o2 site and don't recall getting this number i'm sure i would have used the free number.
if I did ring this number I would only have got it from the o2 website but can't find it there.
the only other answer is I did use the free number but it has been directed to this premium number.
So either way it looks like an o2 problem but how do i prove it?
on 30-03-2015 19:07
on 30-03-2015 19:07
@Anonymous wrote:yeah but if you ring the number it is directed straight to o2
I don't suggest anyone tries it though and I can't see how it can redirect to o2 - something fishy going on here for sure.......
on 30-03-2015 19:56
Comes back to china telecom - were you on holiday in China?