cancel
Showing results for 
Search instead for 
Did you mean: 

premium number dialled... I don't think so !

Anonymous
Not applicable

ok so I come back from hiliday and there's a big o2 bill waiting for me so I look on internet at my account and decide to ring o2 on my mobile to clarify things.

I'm pretty certain I didn't dial a premium number to speak to them (why would I when its free to call them from mobile) anyway I now have a bill for £14 for one call to 02.

My question is has this happened to anyone else?

Message 1 of 15
1,897 Views
14 REPLIES 14

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Did you call 202 from your mobile?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 15
1,693 Views

Anonymous
Not applicable

i'm pretty sure I did but in my history it says this I dialled, not sure where I would have got this number from, if not from o2 site, as that was all I did, look on line at my bill , but I can't find that number on their site

Message 3 of 15
1,673 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Well that's definitely a premium number so maybe you dialled it in error if it's in the call log.

Message 4 of 15
1,665 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

If you Google that number it comes back as a number in China.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 5 of 15
1,662 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Bambino wrote:

If you Google that number it comes back as a number in China.


I wonder if there is a possibility of it being dialled as the OP was on holiday at the time...may have done it inadvertently wink

Veritas Numquam Perit

Girl in a jacket
Message 6 of 15
1,650 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Bambino wrote:

If you Google that number it comes back as a number in China.


It sure does and most definitely isn't o2 CS 😞

Edited to remove phone number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 15
1,645 Views

Anonymous
Not applicable

yeah but if you ring the number it is directed straight to o2

Now I only looked at the my o2 site and don't recall getting this number i'm sure i would have used the free number.

if I did ring this number I would only have got it from the o2 website but can't find it there.

the only other answer is I did use the free number but it has been directed to this premium number.

So either way it  looks like an o2 problem but how do i prove it?

 

Message 8 of 15
1,624 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Anonymous wrote:

yeah but if you ring the number it is directed straight to o2 


I don't suggest anyone tries it though and I can't see how it can redirect to o2 - something fishy going on here for sure.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 15
1,618 Views

Anonymous
Not applicable

Comes back to china telecom - were you on holiday in China?

Message 10 of 15
1,581 Views