premium and information charges

[Anonymous]

Hi. I have just been charged £10:00 premium charge and the only reason I can think of is, a recorded message I received and it said "press 9 to stop these calls" people out there beware don't make the same mistake I did.

[Anonymous]

Cs on 202 will explain the charge and also note the bill summary is in your Myo2.

If you have a blocking facility in your phone then add the number to stop any other messages.

[Anonymous]

Ask O2 to look into it for you with a view to a refund I wouldn't just accept it

[Anonymous]

O2's normal stance on premium sms / call charges is that they cannot prove that the company that contacted you didn't get your number legitimately so cannot help with the charges.  They might offer something as a goodwill gesture but can't see them wiping the charges completely.

[Anonymous]

I would recommend you stand your ground. Unless you agreed to these services then you shouldn't be billed for them. Otherwise any company operating such lines could just add numbers they find or even guess.

[Anonymous · Accepted solution]

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@Anonymous wrote:
I would recommend you stand your ground. Unless you agreed to these services then you shouldn't be billed for them. Otherwise any company operating such lines could just add numbers they find or even guess.

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If networks just wrote off the charges then you'd have the same issue, hence why customers are told to contact the company that is doing the charging, insist they remove their number from their database, and if they continue then report them to http://www.phonepayplus.org.uk/

[Anonymous]

I can only go by my personal experience but I have had a few premium texts a few different times totalling up to £8-10 each time I've never had one advisor refuse to credit me I didn't ask for it it's o2s network their problem

[Anonymous]

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@Anonymous wrote:
I can only go by my personal experience but I have had a few premium texts a few different times totalling up to £8-10 each time I've never had one advisor refuse to credit me I didn't ask for it it's o2s network their problem

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Depends on the advisor.  Some dish out credits like sweets to try and keep the customer satisfaction scores up.  Others follow O2's rules/processes and don't dish them out.  Some fall in the middle where they normally follow process but every now and then pop outside if they can justify it.

[Anonymous]

Oh I don't doubt it depends on the advisor I have have got all the nice ones

[Anonymous]

Thanks. I'll try that.