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Level 2: Apprentice
danx55
Posts: 6
Registered: ‎16-04-2013
Accepted Solution

poor reception at home....only

hi all,

 

im getting very poor reception at home - used to be good until around 2 months ago - but is always poor now - often i dont show any bars in the radio signal plus low data signal too.

 

as soon as i move to another cell area, say at work, i get full radio and data signal all day!

 

O2 sent me a new sim but that made no difference - ive just spoken to the online support peeps and they said rebooting my phone would fix it?!!?! how is that ?!

 

surely it must be an issue with the local mast, or something that is imparing the signal from said mast ?

 

thanks

dan

danx55
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bandofbrothers
Posts: 23,122
Topics: 890
Solutions: 2,028
Registered: ‎17-04-2012

Re: poor reception at home....only

[ Edited ]

Check your mast status here : http://status.o2.co.uk/

 

This will tell you if your masts near your postcode/city are working ok.

 

Also if your a pay monthly customer then TuGo may be an avenue.

 

http://www.o2.co.uk/tugo/want-it

 

Or whatsapp and viber.

 

Sometimes switching to 2G in your phones settings can help too.

 

 

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Level 2: Apprentice
danx55
Posts: 6
Registered: ‎16-04-2013

Re: poor reception at home....only

thanks - will check out that link - cheers
danx55
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bandofbrothers
Posts: 23,122
Topics: 890
Solutions: 2,028
Registered: ‎17-04-2012

Re: poor reception at home....only

You're welcome

Hope all settles for you.

MacBook Air 11” Core i5 1.6GHz 4GB 128GB •1.6GHz dual-core Intel Core i5. OS X Yosemite.

iPhone 6 Plus ~ iOS 8.1
iPad Air ~ iOS 8.1

Support Uk O2 Jobs.
Mea familia est mea vita.
Please use plain text.