o2 pay monthly new contract

[Anonymous]

It has been almost one week since I took out a new contract. Every time I login into my o2 account I just see discontinued bill I do not see the new contract. When go into the o2 app nothing shows up at all data, minutes, texts is blank. I want to know should I wait a bit longer or call o2 about this.

[Cleoriff · Accepted solution]

Hi @Anonymous

You need to give CS a call asap http://www.o2.co.uk/contactus

[MI5]

You will have been given a new log in for the new account. Sounds like you are logging into an old one.
Check the new emails received relating to new contract for log in details.
If you need help resetting your password you can do that as part of the new log in process or call CS to reset it for you.