o2 order confirmation with Order no & collection reference but no record of mobile on my o2

[Anonymous]

Please can someone help?

I set up a pay monthly phone online 2 days ago and recieved an o2 order confirmation along with Order No and collection reference in the store I chose to pick up in but I've heard no more.

I spoke to the online team and they told me that my order is still with the credit check team.

So why have I got an order confirmation?

Also I cannot see this order in my O2.

So confuse

More info

[MI5]

If it's with the credit check team still it means you have not yet been accepted so the order won't show and no confirmation until they do approve.

[viridis]

The order confirmation is just that,
Confirmation they have received your order.

[jonsie]

Nothing will show in My O2 until the credit check has been completed, usually within a day or so.

[Anonymous]

hello im having same problem , i got al emails but no cofirmation email , also fee for upfront  was taken from my account . but still didnt get collection reference number...

[MI5]

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@Anonymous wrote:

hello im having same problem , i got al emails but no cofirmation email , also fee for upfront  was taken from my account . but still didnt get collection reference number...

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It means it hasn't been dispatched yet - call and find out if there is any stock of what you ordered?

http://www.o2.co.uk/contactus