my O2 phone

[Anonymous]

Hi, my name is Karen and I'm new: hoping to get some help with my phone.
I bought my phone from EBay recently and it is locked to o2, so I bought an o2 Sim but it does not work ( I don't want to mess about the first unlocking it as it would cost more than the phone is worth), any advice greatly received. Thanks

[MI5]

Hi Karen and welcome

What doesn't work?
Are you sure the phone is not barred from the network?
Is the sim card you are using activated, ie can you try it in another phone to see if it works?

[jonsie]

Sounds familiar. As said, make sure the sim is OK first and then we can take it there.

[Anonymous]

Covering bases. It's not in airplane mode is it?

[Anonymous]

Hello

Welcome to the forum.

You can either ring O2 Customer Services. 202 for Contract. 4445 for PAYG to see if it's blaklisted or use http://www.checkmend.com/uk/

If It is then raise a dispute asap.

Check your local O2 masts via http://status.o2.co.uk

Let us know how you get on please.

[Anonymous]

Hi, Thanks everyone for your Replies: I bought an O2 Sim/£10 Voucher but couldn't activate the Sim (my phone says no sim/emergency calls only, I have tried the Sim in another Phone and it worked fine. Also have checked with O2 and my phone is not Barred, and Network Coverage is OK too, so don't know what else to do! Thanks again.

[Anonymous]

Could be an issue with the phone itself then.

A known or Unknown issue by the seller perhaps.

You could raise a dispute with eBay and PayPal and return the handset / get your funds back.

[MI5]

If the phone isn't barred it's definitely faulty so send it back to the seller for a refund.

[Sammy_boy]

Could be a damaged sim reader in the phone, certainly not as described so as others have said send the phone back registered post (so they can't deny recieving it back) and raise an eBay dispute.

[Cleoriff]

A sad tale this...and a timely reminder about the pitfalls about buying phones from Ebay.

Up to a couple of years ago (and when I was on PAYG) I bought Motorola Krzrs from Ebay when they no longer stocked them in the UK. I never had a problem. Mind you I had used the seller many times before and they were based in Hong Kong ...add to that the phones were very cheap...

I doubt I would make an expensive phone purchase from Ebay now though...