monthly to pay&go

[Anonymous]

im changeing from monthly to pay&go i dont know what im suppose to do to keep my number do i activate the Pay & go topup and then go and change number and do i wait till the monthly is turned off before i do anything, i have a date for change of the 13 th jan

[gemz4the1]

Look at option 3 - i'm moving from O2 pay monthly to O2 PAYG

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,T=join4,question=ref(User):str(M...

[MI5]

O2 will do the changeover for you account side and send you a new sim.
Just call CS on 202 (free call from your O2 phone).

[Anonymous]

i have already contacted O2 they have sent a sim "simplicity one", i wanted pay & go go go, but i dont know what i do on the day, does the monthly just stop working, then i put my pay and go sim in, and top up, the go to change number, or change number over first then top up. also could i use another pay and go sim that Is "Pay & Go Go Go"

[Anonymous · Accepted solution]

You should've been given a date when your number would be migrated to Pay & Go. On that date when the service stops on your contract top up your P&G sim (dial 4444) to activate it. Put in your contract number (when it asks for the number you wish to top up) You'll know if the migration has completed if it allows you top up, if not, periodically retry throughout the day.

[gemz4the1]

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@Anonymous wrote:

i have already contacted O2 they have sent a sim "simplicity one", i wanted pay & go go go, but i dont know what i do on the day, does the monthly just stop working, then i put my pay and go sim in, and top up, the go to change number, or change number over first then top up. also could i use another pay and go sim that Is "Pay & Go Go Go"

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I was sent a pay and go go go sim and I changed it to a simplicity sim so I think maybe the same goes for your situation as you want it the other way round. In my experience, the sims tend to be generic and the tariff can be changed on them no matter what the sim is called.

As long as your account has definitely changed to PAYG and you have a PAYG sim then I don't think there is a problem.

Log in to My O2 and click on the option to change your tariff and find the pay and go go go tariff that you want to use (3G or 4G) and select it and it will say if you can get it and when it will start.  I would advise not topping up until you have swapped the tariff over (or if you have topped up, do not use the credit) otherwise your credit may be taken and you will have to top up again to activate the new tariff.

Alternatively, you can go to your local O2 store and get a blank PAYG sim card and that will be free from any tariff until you swap the number over.

[MI5]

Simplicity and PAYG require different SIM's as the default info stored on the sim cards is different (apn's, message centre numbers etc).

[Anonymous]

so can I us the pay & go go go sim that I sent for or do I need to use the one they sent.

Thanks for everyone help

[MI5]

If you want pay as you go go go you should use that sim card.
If your number moves to the simplicity sim (the one sent by O2) just use the simswop form to switch to the correct sim card.
http://swapmysim.o2.co.uk/

[gemz4the1]

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@MI5 wrote:
Simplicity and PAYG require different SIM's as the default info stored on the sim cards is different (apn's, message centre numbers etc).

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Apologies for the incorrect information - thank you for correcting me MI5