mobile data

[Anonymous]

Hi there my mobile data allowance keeps getting taken even when I'm using wifi at home.
Can you please let me know if any of you are having the same problem as me thanks Glenda

[jonsie]

If it's android also make sure you have 'smart network switch' unticked.

[Anonymous]

Samsung galaxy S5

[jonsie]

Follow my advice re advanced wifi options.

[MI5]

Click on your wifi connection in the settings menu then tap menu >advanced settings and make sure wifi is set to "always on".

[MI5]

One feature to bear in mind on the S5 is the enhanced download speed mode which combines the use of wifi and mobile data to increase the speed of downloads.
If you are streaming media or downloading larger files this could be the reason for it so make sure you also turn off "download booster" from the pull down menu.

[MI5]

Scroll down this site to read about "download booster"
http://www.samsung.com/global/microsite/galaxys5/features.html

[davethorp]

Maybe it's because I have 152Mbit broadband at home but I can't see any benefit in a "feature" which uses your mobile data by design when you have a wifi signal

[MI5]

It's not quite gonna have the same increase in speed for you Dave as for those on a slower connection, for sure

[Anonymous]

I have looked and it says keep wi-Fi on during in sleep and then it's got allways is that how it should be?

[MI5]

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@Anonymous wrote:
I have looked and it says keep wi-Fi on during in sleep and then it's got allways is that how it should be?

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Yes, have you checked if download booster is on too?