mobile data charges

[Anonymous]

Hello,

Even with mobile data turned off on my device, appears to be using data on my "Bolt On" package. Any ideas why this is happening?

Thanks,

Peter

[MI5]

In all honesty it can't if you have mobile data turned off.
Can you expand a bit more on your problem please?

[Anonymous]

Not really.  I noticed that my 100mb data allowance had gone down to 22mb in a short space of time without a great deal of usage.  I turned mobile data off that same day and today it is down to 11mb.  Perhaps there is a lag between usage and what is shown as remaining on the O2 website?

[MI5 · Accepted solution]

It can take up to 12 hours to update so that is the most likely explanation.
Also 100mb is not very much these days so will be used very quickly.

[Anonymous]

Thanks for the advice M15.  That leaves me a bit wiser.  

[MI5]

Most phones these days also have a data counter so if you reset the counter when your allowance starts you can monitor it more accurately on the phone itself.

[jonsie]

Data usually updates at midnight each day so even after switching off mobile data it would still update the same night in My O2.