loyalty team upgrade

[Anonymous]

Hello,

 I have had calls recently from the O2 loyalty team saying they can waver any upfront costs and a better deal for my upgrade but i couldnt decide on a phone. I have now decided what phone i would like but i cant find a way to get through to the O2 loyalty team to process my upgrade as through the normal upgrade process i will have to pay upfront cost for the phone i want. Is there any way i can get in contact with the loyalty team directly?

[Anonymous]

Hi guys!

Sorry for the delay, I'm investigating it. I will inform you as soon as I can and I let you know if it's an o2 trusted party, an actual o2 department...

[Anonymous · Accepted solution]

Hi there,

We don’t have a ‘Loyalty Team’ within O2. However, sometimes the commercial team can mention this as part of their introduction, they might make a reference like as you’re a loyal customer to us for x no. of years, we’d like to offer x deal for you...I hope this clarifies it.

Let me know if you have any other questions. 

[jonsie]

Thanks for confirming what we all thought @Anonymous 

[Anonymous]

Thank you @Anonymous for the official info.

[MI5]

As expected.....

[Anonymous]

Loyalty.

O2 didn't even ask what my deal was or where I was going when I decided to leave. Just issued my PAC without attempting to retain my business.

In comparison, EE has saved me £456 in total, over the two years. I have 4G at home and at work.

I am glad to be shot of them and look forward to the £22+ refund they owe me.

[jonsie]

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@Anonymous wrote:

Loyalty.

O2 didn't even ask what my deal was or where I was going when I decided to leave. Just issued my PAC without attempting to retain my business.

In comparison, EE has saved me £456 in total, over the two years. I have 4G at home and at work.

I am glad to be shot of them and look forward to the £22+ refund they owe me.

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Blast from the past, glad you're still alive and kicking @Anonymous 

I too have switched to EE and signal and vfm really do make a significant improvement both in peace of mind and in the wallet!

[Anonymous]

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@jonsie wrote:

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Blast from the past, glad you're still alive and kicking @Anonymous@Anonymous 

I too have switched to EE and signal and vfm really do make a significant improvement both in peace of mind and in the wallet!

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Hi Jonsie,

O2 are not the brand they once were.

EE on the other hand have been faultless. I am unsure how much they pay Apple for my iPhone 6 128Gb, but at current retail prices, EE cannot be making much profit at all. Additionally, I ordered the phone on the 6th of October and it was delivered on the 7th. No hassle at all. Porting was painless.

Take care,

Andy

[Anonymous]

I too have switched over to EE.

No 4G here yet in North Devon however i can now use internet radio whilst driving and it has not buffered once.....happy days!!

[Anonymous]

I have had a call from "o2 loyalty team". Offering me a loyalty discount . Is this a scam? 

John