O2 Community

Get help, share tips and chat

Pay Monthly and Pay & Go

Reply
Level 1: Joiner
Gemwest
Posts: 3
Registered: ‎16-09-2010

lost/stolen phone what happens to contract???

HI all
i'm currently on my 10/11th month on a 24 month contract with 02,
but my phone has been lost/stolen i have no insurance so just wondering what happens to my contract do i still pay my monthly fee of 25 amonth when i have no phone to use very confused please help
Please use plain text.
Level 15: Gaining a Reputation
prking
Posts: 3,190
Registered: ‎12-01-2009

Re: lost/stolen phone what happens to contract???

Without insurance its your responsibility to source another phone. The contract is for the service and you have agreed legally to commit to the minimum term. So you will need to keep paying it.
No - there isn't an app for it.
Please use plain text.
Level 1: Joiner
Gemwest
Posts: 3
Registered: ‎16-09-2010

Re: lost/stolen phone what happens to contract???

Will they send me a new sim then?
So i'll still have my number and tariff etc...
Please use plain text.
jonsie
Posts: 16,660
Topics: 138
Solutions: 1,690
Registered: ‎04-01-2009

Re: lost/stolen phone what happens to contract???

Yes, ring them up and report the phone lost/stolen and they will send you a new simcard with your original number.
Chat | Contact | O2 Status | Lengthen RingTime | O2 Travel | O2 Help Guides | Complaint | Unlock Phone


I'm leaving now to go find myself....if I arrive before I get back, please ask me to wait!



Please use plain text.
Level 1: Joiner
Gemwest
Posts: 3
Registered: ‎16-09-2010

Re: lost/stolen phone what happens to contract???

Thanks all :smileyvery-happy:
Please use plain text.