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Level 1: Joiner
Gemwest
Posts: 3
Registered: ‎16-09-2010

lost/stolen phone what happens to contract???

HI all
i'm currently on my 10/11th month on a 24 month contract with 02,
but my phone has been lost/stolen i have no insurance so just wondering what happens to my contract do i still pay my monthly fee of 25 amonth when i have no phone to use very confused please help
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Level 15: Gaining a Reputation
prking
Posts: 3,190
Registered: ‎12-01-2009

Re: lost/stolen phone what happens to contract???

Without insurance its your responsibility to source another phone. The contract is for the service and you have agreed legally to commit to the minimum term. So you will need to keep paying it.
No - there isn't an app for it.
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Level 1: Joiner
Gemwest
Posts: 3
Registered: ‎16-09-2010

Re: lost/stolen phone what happens to contract???

Will they send me a new sim then?
So i'll still have my number and tariff etc...
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jonsie
Posts: 19,236
Topics: 166
Solutions: 1,857
Registered: ‎04-01-2009

Re: lost/stolen phone what happens to contract???

Yes, ring them up and report the phone lost/stolen and they will send you a new simcard with your original number.
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Level 1: Joiner
Gemwest
Posts: 3
Registered: ‎16-09-2010

Re: lost/stolen phone what happens to contract???

Thanks all :smileyvery-happy:
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